What are the responsibilities and job description for the Area Spa Manager position at Hotel Terra & Teton Mountain Lodge, a Noble House Hotel?
Description
Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!
The Job
As the Area Spa Manager, you are responsible for running a profitable operation while fostering an enjoyable, positive, and high-performing work environment. You oversee the day-to-day operations of the Spa as well as the gift shop. You will be responsible to provide training for new therapists and current staff on spa protocols, procedures, and policies. You will be involved in protocol development and research. Coverage of desk shifts. Monitoring provider performance. This is a split property position. The Spa Manager will report directly to the Director of Spa. You will be leading a team of 30 members to provide the ultimate guest experience.
The Offer*
In return we offer our new Area Spa Manager:
- Competitive Medical Benefits Package and 401(k)
- Competitive Wages and Flexible Schedules
- Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
- Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
- Discounts on Noble House Hotels & Resorts Room Rates
- Discounts on Ski Passes
- Shared Transferable Ski Pass
- Onsite Ski-in, Ski-out, and Ski Storage
*Rules and restrictions apply to all employee benefits and perks.
Requirements
To be successful as our new Area Spa Manager you:
- Have experience in a similar size hotel, leading a team of 30. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
- Have a keen sense for hiring, training and coaching great people. So, they can provide top notch service to our guests.
- Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
- Take ownership of your tasks and feedback from your manager so you can continue to grow.
- Certification in Massage, Esthetics or previous Spa Management position.
- Previous sales, guest relations and/or Spa experience preferred.
- Strong written and verbal communication skills.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Ability to manage and coordinate compromise between staff as well as discipline staff when appropriate.
- Previous Spa experience preferred.
- Current First Aid and CPR – preferred.
- Ability to communicate effectively with the public and other associates.
- Applicants with Spa software skills preferred.
Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.
Live and work in a beautiful place with endless opportunities for world class recreation. Apply today!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.