What are the responsibilities and job description for the Commercial Service Technician position at Hotwire Communications?
The Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting.
RESPONSIBILITIES:
- Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties.
- Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
- Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware.
- Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
- Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network.
- Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment.
- Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation.
- Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices.
- Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence.
- Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices.
- Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking.
- Troubleshoot and resolve service failures related to computer hardware, software and internet.
- Compliant with safety procedures and requirements.
- Completes all other tasks and responsibilities, which may be reasonably required by supervisor.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
- Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
- Tech Level III or Level IV required. Tech must be able to work in the commercial environment
- Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
- Knowledge in various telecommunications systems and practices
- Must have Fiber Optic Cabling experience
- Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
- Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed