Operations Manager

Are you ready to join an award-winning team that provides excellent customer service and value?

WHO ARE YOU?

You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.

WHAT WE OFFER?

• Competitive pay. $80,000 yearly
• Growth and advancement opportunities in an award-winning franchise.
• Full time hours with job security.
• Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
• Paid training and career planning provided
• Provision uniforms
• A cohesive team culture with regular events
  
  
  

POSITION OVERVIEW

The Operations Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. The Operations Manager takes care of a portfolio of projects on a weekly basis. Ideally, a qualified Operations Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations, and human resources.

House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Mooresville and greater Lake Norman area. We are looking for management support including capacity planning to help the business with budgeting and scaling to identify optimal levels of operations.

RESPONSIBILITIES:

• Working closely with the business owner and/or General Manager to set and achieve the business goals
• Leading and managing the team of service technicians and projects
• Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers, and managing expectations about the scope of the work and costs
• Completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
• Maintaining all information related to sales, estimates, job, and other operational details
• Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace.
• Overseeing relationships with customers, realtors, property managers and other service companies within companies’ target markets to increase sales and measure the return/effectiveness of these activities
  
  
  

SKILLS AND REQUIREMENTS:

• Highly organized and process oriented
• 2 years hands on experience with a knowledge of principles, techniques, equipment, and supplies used in the handyman industry, as an Operations Manager, or similar leadership role conducting similar activities to what's listed above
• 2 years of experience leading teams to achieve exceptional customer experiences
• Computer experience with MS Office including Excel
• Possess excellent customer communication and independent work skills
• Strong desire to help others excel and hit goals
• A strong work ethic and highly dependable
• Able to perform physical labor work including bending, lifting (50 lbs), and handling tools
• Valid driver's license
  
  
  

Operations Manager, production manager, leadership, general contractor, manager, senior manager