Inside Sales Representative

MissionThe Inside Sales Representative serves as the face and voice of House of Rocks to customers that visit or call the store. The Inside Sales position is responsible for building a rapport with customers, understanding their needs, and ensuring a smooth sales process. A successful inside sales representative will be friendly and sales-driven. OutcomesCustomer ServiceConsistently greets walk-in customers immediately upon entry to the building or when encountered in the yard. Maintains a friendly & informative demeanor interacting with customers in person, over the phone, or text/e-mail.Makes a consistent effort to ask and record customer e-mail addresses. Ensures that walk-in customers leave with a business card, price list, and/or samples. Seeks to be the main point of contact for customers they interact with. Ensures display items are orderly and showroom is in clean conditionOrder ManagementUses Point of Sale & Google Workspace software to manage orders from payment to pickup or delivery.Accurately entering customer and product data in Point of SaleAccurately scheduled Managing deposits or paymentsEnsure accurate items & quantities are pulled by yard staffEnsure pulled items are inspected and taggedKeep Sales Order changes up to date in Point of Sale Sales DevelopmentSatisfactory completion of assigned product learning and sales modules, consistently demonstrates sufficient knowledge of type, quantity, availability, and use of stock products. Critical Competencies Honesty/Integrity - Does not cut corners ethically, earns trust and maintains confidences. What is right, not just what is politically expedient. Speaks plainly and truthfully.Efficiency - Ability to produce significant output with minimal wasted effort Attention to detail - Does not let important details slip through the cracks or derail a project Work Ethic / Persistence - Stays busy and prioritizes revenue generating tasks. Demonstrates tenacity and willingness to go the distance to get something done Proactivity - Acts without being told what to do. Brings new ideas to the company. Openness - often solicits feedback and reacts calmly to criticism or negative feedback Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication including email.Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship .Adaptability - Adjusts to quickly changing priorities and conditions. Copes effectively with complexity and change. Calm Under Pressure - Maintains stable performance when under heavy pressure or stress. Required Skills / QualificationsComputer literacy: Windows PCs, Office software products, Google Workspace (Calendar & Gmail), Point of Sale softwareStrong communication and interpersonal skillsExcellent organizational and time management abilitiesPeople-oriented demeanorHoursHouse of Rocks is a seasonal business with longer hours during Spring/Summer/Fall and shorter hours during Winter. During Spring/Summer/Fall busy season, Saturday hours and overtime are required. Winter can be a relaxed 35-40 hour work schedule with ample time for vacations or other time away. Example Spring/Summer/Fall Weekly Schedule: 40 Hours Overtime (Time and a half)Monday – Friday: 8:00 am – 5:30 pmSaturday: 9:00 am – 3:00 pmSunday: CLOSEDExample Winter Schedule: 35 - 40 hours per weekMonday, Wednesday, Thursday, Friday: 8 am – 500 pmTuesday: OFF Sunday: CLOSEDSalary and BenefitsAnnual Salary Range: $50,000 – $60,000 with overtime and bonusesSimple IRA with 3% company matchAbility to apply for advancement opportunities Optional Roth IRA PlanFull Dental & Vision insurance coverage$225 / month assistance on individual health insurance1 week PTO after 1 year of service, 2 weeks after 2 years of servicePhysical Requirements: This position involves frequent walking to observe various areas of the business. Ability to quickly walk from location to location throughout the yard is essential. Day to day duties will involve standing or sitting for extended periods and may involve infrequent lifting of up to 50 lbs. Ability to stand and walk for several hours per day. Ability to work outdoors in varying temperatures and humidity levels. Ability to wear protective gear including dust masks, respirators, back braces, eye and ear protection. House of Rocks is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. Summary: The above bullet points should be considered guidelines as to the minimum expectations of overall job performance. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Salary : $50,000 - $60,000