Claims Coordinator

HAI Group®[1], a property-casualty insurance company serving the affordable housing industry, is looking for a claims coordinator who is ready to take the next step in their career. As claims coordinator at HAI Group, you’ll be rewarded with interesting challenges, competitive incentives/benefits, and a people-focused company culture. Are you ready to become a coordinator on our talented and welcoming Claims team? Learn more about the position and company below and submit your resume today! 

Position Overview

• Coordinate and Collaborate: The Coordinator team is committed to achieving results by supporting goals and initiatives of the Claims Management Department.  The team is primarily responsible for timely and accurate new claims set up and working with business partners on behalf of Examiners, as well as preparation of claims documents and correspondence, and processing of claim and expense payments, and maintenance of department electronic filing.   Additionally, the team is responsible for daily check process and any other tasks as assigned by department management team.

Skills and Requirements

• Intake and initial set up of claims 
• Process loss and expense payments with supervision
• Incoming and outgoing mail
• Daily check process, including reconciliation of checks 
• Format and distribute coverage letters
• Monitor, order and maintain department supplies
• Filing Maintenance 
• Department vouchers
• ISO Claim search weekly reports and inquiry distribution
• Maintain relationships with all departments within HAI Group’s Insurance Operations Division
• Provide support for external partners including policyholders, governmental agencies, insurance broker and other business partners
• Flexible and adaptive
• Present a positive and professional image of the companies
• Ability to quickly assimilate and practically utilize new information
• Accommodate own actions to the demands of others
• Ability to work effectively as part of a team
• Critical thinking
• Adapt to standard procedures and established work patterns
• Communicate in written and oral mediums effectively
• Dependable, follows through 
• Ability to complete tasks in a timely manner with supervision commensurate with experience level
• Time management
• Attention to detail; Accuracy 
• Maintains professionalism 

Knowledge/Experience/Licenses

Required: 

• High school diploma
• Minimum one year experience in claims handling environment 
• Claims management department operations 
• Microsoft office application experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred: 

• Property and Casualty (P&C) claims handling operations experience 

Department Overview

The HAI Group Claims Department provides expertise and guidance to HAI Group members and insureds. We partner with our constituents to solve complex problems and facilitate favorable solutions. The team has deep subject matter expertise on the claims process and its financial impact to the insurance business and our insureds’ business. Our goal is to achieve excellence using conceptual and critical thinking to serve the customer and add value to the partnership. We collaborate with our members and insureds to make the most appropriate business decisions that assure timely, fair and favorable resolution of claims.  The team works closely with all other departments within HAI Group’s insurance operation to coordinate a high level of service to our members and insureds.

Company Overview

HAI Group is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace in 2020, 2021 and 2022. 

Cultural Objective

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.

HAI Group Benefits and Perks

• Bonus program eligibility
• Annual merit program
• Outstanding 401(k) program and non-elective contribution
• Flexible work schedules
• Generous paid time off, paid volunteer days and paid holidays
• Medical, vision and dental Insurance
• Company paid life, AD&D, short-term disability, and long-term disability coverage
• HSA, FSA and dependent care options
• On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
• Tuition reimbursement and loan repayment
• Professional development
• Community outreach

HAI Group is an Equal Opportunity Employer.

No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.