Property Manager

Summary

The primary purpose of this position is to manage the day-to day operations of assigned property/properties in accordance with established Authority regulations and guidelines. The Property Manager is responsible for management, coordination and overseeing of all phases of the operation of a property, including (but not limited to): providing leadership and direction to all staff at the property, budget preparation and control, general administration, property maintenance (exterior and interior), unit leasing and collections, all financial and administrative reporting concerning the property, staff and residents, resident relations, and control of the financial resources and assets of the property.

The incumbent enforces leasing agreements and timely rent payments by residents, ensures that all procedures and units are compliant with applicable regulations, and fills vacant units within the acceptable timeframe. The Property Manager will facilitate the efficient operation of the property operations, ensuring proper maintenance of the units and delivery of high-quality customer service to its clients, ensuring that a property or properties under his/her control are maintained at all times in good physical condition and with a stable fiscal operation. The ideal candidate will be a team player, detail oriented, and hands-on.

Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Manages the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Conducts orientation for new residents, including showing units, explaining the lease, and discussing resident responsibilities, including maintenance requirements. Ensures that proper paperwork is filled out for new residents and inputs into system.
• Coordinates and monitors proper data entry of 50058’s in PIC for Public Housing. Ensures that PIC data of portable vouchers in or out is properly entered. Prepares monthly PIC reports for the Director, Housing Programs. Maintains copies of current HUD regulations and information concerning the Public Housing Program PIC data.
• Monitors all Public Housing files, records, and computer databases, ensuring that they are properly secured and that they comply with HUD regulations and Authority policies. Monitors files for income discrepancies. Identifies clients receiving multiple subsidy assistance and takes appropriate action. Updates files as needed, retrieving new hire data on new residents.
• Processes requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
• Follows up on delinquent accounts and pursues collections in accordance with established procedures.
• Prepares, maintains, monitors, and updates financial and other records, preparing documentation of rent collection and other charges, and budget; balances collections and prepares bank deposit daily.
• Assists with preparing and monitoring site budget and monitors expenses to ensure spending is within guidelines.
• Assists in processing insurance claims in accordance with established procedures.
• Prepares reports in accordance with established procedures.
• Performs or oversees recertification of residents in accordance with applicable regulations.
• Maintains control of master keys for assigned property.
• Interviews complainants to determine whether a fraud investigation should be initiated.
• Monitors fraud agreements for repayment.
• Maintains a high level of continued occupancy by leasing property in a timely manner, making appropriate adjustments, addressing resident concerns in a professional manner, enforcing property rules, lease requirements, and maintaining associated records.
• Communicates with residents as needed to inform them of policies, procedures, rules, and regulations.
• Coordinates with Admissions and Maintenance to manage and fill vacancies in accordance with established procedures.
• Coordinates vacancy preparation in order to minimize unit vacancy time.
• Conducts move-in and move-out inspections of assigned apartments; performs inspections of buildings and grounds to observe conditions of property; and generates work orders for needed maintenance.
• Conducts investigations to determine whether individuals have failed to provide accurate information to the Authority, determines appropriate action based on investigation, and maintains associated files.
• Runs data reports to compare income reported to other agencies and to the Authority; resolves discrepancies in income noted from the comparison by obtaining information from residents, employers, etc.
• Schedules informal hearings and decide informal hearing for residents facing termination from the program and prepares reports and documents associated with each investigation. Prepares hearing documents in accordance with applicable procedures.
• Counsels residents who are not complying with the terms of the lease, works with residents to resolve delinquent payments.
• Maintains records of resident community service hours in accordance with applicable requirements.
• Refers residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, as appropriate.
• Acts as liaison with community service organizations to stay abreast of services offered in order to refer residents.
• Participates in the resident/applicant grievance process, ensuring that parties receive fair and equitable treatment; provides documentation and assistance as needed during the processing of evictions.
• Participates in hearings and appeals as needed.
• Reports suspicious activities to Manager of Safety and Security.
• Recommends staff for training and professional development opportunities.
• Attends weekly staff meeting and conducts periodic staff meetings for site staff.
• Performs other related duties as assigned.

Education and/or Experience

Bachelor’s degree in business, public administration, or related field and a minimum of three (3) years of experience in a manager or assistant manager capacity at a housing development. An equivalent combination of education and experience may be considered. Associates degree, Bachelor’s degree preferred, or equivalent 5 years of experience in affordable/tax credit site management required. Prior experience as a Property Manager with a proven track record of success with cooperative management, effective communication, marketing, managing multiple projects & meeting deadlines,

experience with budgeting & cost management, knowledge of affordable and market rate housing & Fair Housing laws and regulations, must possess a valid driver’s license and be insurable under the Authority’s plan.

Must possess or obtain the following certifications within one year of hire:

· Section 8 (HCVP Certification) and/or Low-Income Housing Tax Credit (LIHTC Certification)

· PBV/RAD Certification, HCVP Certified Specialist of Eligibility and Calculations

· PIC Systems Training, EIV Coursework

· Low Income Housing Tax Credit (LIHTC), Section 8 and/or Public housing experience required.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Skill in the operation of commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications. Advanced computer skills and knowledge of the Internet and Email. Must have the ability to learn other computer software programs as required by assigned tasks. Knowledge of Yardi software preferred. Professional appearance and the ability to resolve conflicts in a professional manner. Excellent organizational skills with attention to detail and ability to keep accurate and legible financial records.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $70,000