Resident Service Coordinator

If you are fully vaccinated and looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Resident Services Coordinator for Berks County, PA.

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,000 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,000 residents in 55 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Essential Duties and Responsibilities:

• Center residents and hold in mind their experiences to deliver services.
• Support residents to maintain/achieve their self-sufficiency and enhance their quality of life. 
• Foster collaborative and participatory initiatives with residents and community partners.
• Work seamlessly with property management staff on resident referrals, eviction prevention services and community building efforts.
• Maintain resident files according to resident services guidelines.
• Submit reports to HDC and other regulatory agencies as required.
• Participate in organization, team and cross-team meetings to facilitate effective communication.

• Meet or exceed Resident Services Performance Standards.
• Position requires a high school diploma or GED.  
• With high school diploma or GED, 5 – 7 years of relevant experience, required.
• Position prefers bachelor’s degree in human services (such as psychology, social work, social science, or other related fields) with a least one year of relevant work experience.
• Valid driver’s license, required.
• Successful completion of drug screening and criminal background check and proof of COVID-19 vaccination (unless exemption has been granted for medical or religious reasons).

Education, experience, and special requirements:

• Position requires a high school diploma or GED.  
• With high school diploma or GED, 5 – 7 years of relevant experience, required.
• Position prefers bachelor’s degree in human services (such as psychology, social work, social science, or other related fields) with a least one year of relevant work experience.
• Valid driver’s license, required.

• Successful completion of drug screening and criminal background check and proof of COVID-19 vaccination (unless exemption has been granted for medical or religious reasons).

Equal Opportunity Employment
We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.
Commitment to Diversity & Inclusion
HDC MidAtlantic is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
HDC values people above all else: the people we serve and the people we surround ourselves with on the team are our highest priority. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and Organization’s accomplishments as well.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, any other status protected by law and other characteristics that make our employees unique