DIRECTOR OF SOCIAL SERVICES

Position Summary:

The Social Service Supervisor provides clinical and administrative oversight of the social service functions at a DHS-funded transitional housing program. Reporting directly to the Program Director, the Social Service Supervisor ensures the delivery of high-quality, trauma informed, client-centered services in accordance with H.O.G.A.R.’s mission, DHS/OTDA regulations, and contractual expectations. This includes supervision of the Case Manager Supervisor, Housing Coordinators, and other social service staff, with a strong focus on evidence-based practices (E.B.P.), Motivational Interviewing (M.I.), and Trauma-Informed Care (T.I.C.).

Key Responsibilities:

Staff Supervision & Development

• Supervise and support the Case Manager Supervisor, Housing Coordinators, and other social service staff.
• Conduct regular supervision sessions, team meetings, and case conferences to ensure coordinated service delivery.
• Provide guidance and support to Case Manager Supervisor in staff development, performance evaluations, and case management quality control.
• Oversee onboarding, training, and continued education in E.B.P., M.I., and T.I.C.
• Monitor staff compliance with service documentation, safety standards, and contractual obligations.

Program Oversight & Quality Assurance

• Ensure effective implementation of individualized service plans (I.L.P.s), client engagement strategies, and crisis interventions.
• Collaborate with the Program Director in program planning, development, and evaluation.
• Conduct regular audits of case files, CARES data, and other documentation to ensure compliance with DHS, OTDA, and internal standards.
• Monitor key program metrics (housing placements, public benefit enrollments, employment referrals, etc.) and develop strategies for improvement.
• Provide coverage and support for supervisory staff when needed.

Client Service Coordination

• Serve as a resource for high-needs or complex cases requiring escalation, interdepartmental coordination, or crisis response.
• Support coordination of referrals to medical, mental health, substance use, legal, and vocational services.
• Promote client autonomy and self-sufficiency by integrating trauma-informed, strength-based approaches into service delivery.
• Ensure that clients’ rights and responsibilities are clearly communicated and respected.

Interdepartmental & Community Collaboration

• Work closely with Operations, Security, and Administrative teams to ensure a safe, respectful, and supportive environment for all clients.
• Partner with Housing and Employment Specialists to streamline client progression toward permanent housing and employment goals.
• Represent the Social Services Department in internal and external meetings, audits, and community engagement activities.

Regulatory & Contractual Compliance

• Ensure compliance with DHS, OTDA, DOHMH, and other regulatory bodies.
• Support the Program Director in preparing for audits, inspections, and site reviews.
• Oversee timely completion and submission of reports and performance tracking documents.
• Maintain up-to-date knowledge of changing policies, best practices, and funding requirements.

Essential Functions

• Must be on-call for emergencies related to social service operations.
• Must be able to travel to off-site meetings, trainings, and community events across NYC.
• Must be able to ascend/descend stairs in assigned building.

Qualifications

• Master’s Degree in Social Work, Human Services, Psychology, or related field (M.S.W. preferred).
• At least four (4) years of experience in the human services field, including two (2) years in a supervisory or clinical leadership capacity.
• Experience managing or overseeing case management teams in a transitional housing, shelter, or social service setting.
• Deep knowledge of trauma-informed care, motivational interviewing, and evidence-based practices.
• Familiarity with NYC homeless services systems, including CARES, AWARDS, and public benefit programs.
• Strong written and verbal communication skills, including documentation and report writing.
• Excellent organizational, leadership, and interpersonal skills.
• Bilingual (English/Spanish) a plus.