Program Services Coordinator (in office)

NOTE, THIS POSITION REQUIRES:

• IN OFFICE M-F (remote/ hybrid option not avail)
• MUST RESIDE IN HOUSTON, TX
• MUST BE BILINGUAL (eng/ span)

PROGRAM SERVICES COORDINATOR                                         Full-Time

Houston Children's Charity is a 501(c)(3) non-profit organization dedicated to improving the quality of life for Greater Houston’s underprivileged, abused, and disabled children who have been otherwise left behind. The scope of our support is limited only by the availability of resources. Our goal is to leave no legitimate request for assistance unanswered.

The Program Services Coordinator works within the vision and mission of Houston Children’s Charity and is responsible for assisting in the management of HCC programs and events. The coordinator will help plan and execute the various ongoing programs offered by HCC, manage the Adopt-A-Family program during the holiday season, and have a role in various projects and organizational events throughout the year. This position reports to the Program Services Director. The ideal candidate possesses skills in project management, understands target audiences, and has the ability to work efficiently and effectively with colleagues and vendors. This position involves contact with both clients and organizations. This role is challenging, varied, and exciting. 

PRIMARY RESPONSIBILITIES:

Principal Duties & Responsibilities

• Assist with the daily operations of the office and team as needed
• Professionally answer phones; communicate clearly and effectively
• Operate a variety of standard office equipment and software
• Enter data and produce reports/lists from the website database
• Correspond via phone, letters, and/or email with staff, sponsors, and clients

·        Maintain and Update Agency List and Mailing List databases in an ongoing manner

·        Other tasks and responsibilities as assigned

Programs

•       Assist with HCC individual family programs including “A Better Night’s Sleep”, Back2School, Chariots for Children, and Toy Distribution.

•       Receive, validate, and record incoming applications for HCC individual family programs.

•       Identify, investigate, and suggest new promotional partnerships that support Houston Children’s Charity’s mission.

•       Update community calendars and partners about Houston Children’s Charity activities.

HCC Closet

•       Serve as primary contact for HCC Closet for internal and external communications.

•       Coordinate donated goods for HCC closet including organizing and making ready for the public.

•       Work with Volunteer Coordinator to staff HCC closet on “open” days with volunteers as needed.

•       Serve as point of communication for applicants and agencies.

•       Ensure orderly participation by applicants.

•       Ensure HCC closet is kept neat, clean, and orderly at all times.

Chariots for Children

•       Process applications – acceptance / decline / award letter.

A Better Night’s Sleep

•       Identify applicants / emails / letters.

Back-2-School / Toy Distribution

•       Identify applicants / emails / letters / wristbands

Adopt-A-Family

• Serve as primary contact for ADOPT A FAMILY for internal and external communications
• Process all sponsor registration forms including organizing and contacting the sponsors
• Match and coordinate sponsors to clients that best fit the preferences of the sponsor  
• Serve as point of communication for Sponsors and Clients
• Ensure timely participation by sponsors

·        Maintain clear communication with both sponsor and families

Other duties as assigned by the President & CEO 

QUALIFICATIONS

• Bi-lingual (Spanish).
• Minimum of one year of office environment experience.
• Previous experience in working in a nonprofit setting is a plus.
• Excellent organizational and time management skills.
• Detail-oriented with strong proofing skills.
• Ability to multi-task and ability to provide support to several team members.
• Ability to work in a fast-paced office environment.
• Strong computer skills and a complete knowledge of MS Office.
• Professional demeanor and strong interpersonal skills. 
• High level of verbal and written communication skills.
• Must be able to travel.

All of the above duties and responsibilities are under the guidance and complete under sight of the President and CEO.

Interested candidates should send their cover letter and resume to Corina Pongratz at Corina.P@houstonchildrenscharity.org