Cafe and Catering Associate

** Pay is $17.00 an hour **

POSITION SUMMARY:

The Cafe and Catering Associate is responsible for catering the Houston Food Bank’s banquet services and managing the café registers. This position will setup up tables and food service areas for catering events. Manage the café cash registers by greeting and welcoming guests, collecting payments, and providing pricing information. This position will ensure a warm and welcoming guest experience to all Houston Food Banks customers. 

ESSENTIAL JOB FUNCTIONS:

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly.)

1. Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and participating in meetings and presentations.
2. Collects payments.
3. Answers customers questions about goods or services.
4. Helps customers find products and pricing information.
5. Issues receipts, refunds, credits, or changes due to customers.
6. Greets customers entering and exiting the establishment.
7. Monitors and balances the cash register. 
8. Calculates and records the total amount of transactions. 
9. Resolves and or escalates any complaints from customers to the supervisor.
10. Maintains a clean work area and maintains personal hygiene.
11. Communicates with staff involved with scheduling catering clients regarding menu requests, and special delivery requests. 
12. Prepares, assembles, and sets up catering requests for delivery.
13. Delivers, set ups, and service catered events.
14. Cleans up and returns catered events to pantries. 
15. Maintains an “on time” delivery schedule for catered events. 
16. Acts as the “Guest Services Contact” between catered event participants and HFB.
17. Organizes and maintains all conference area locations including storage areas.
18. Keeps all equipment services ready and inventoried.
19. Participates in assignments/projects, which achieve the established goals of HFB and the client. 

SUPERVISORY RESPONSIBILITIES (Yes/No):

•  No 

QUALIFICATIONS: 

Education/Experience:

• Highschool Diploma 
• 1 years of experience working in a kitchen or restaurant environment

Certificates, Licenses, and Registrations:

• Serv-Safe Certification 

Special Knowledge/Skills/Abilities:

• Knowledge of basic cooking and baking skills, culinary terms, commercial food service equipment & quantified cooking
• Courtesy and tact in dealing with guests, co-workers, as well as others in the community
• Ability to perform basic arithmetic, including the use of percentages
• Excellent written and verbal communication skills
• Strong administrational, organization, and follow-through abilities
• Strong internal and external customer interaction skills
• Time management skills and the ability to multi-task
• Ability to walk, stand and sit for prolonged periods of time

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES: 

• Action-Oriented           
• Customer Focus         
• Drives for Results       
• Informing 
• Approachability           
• Learning on the Fly     
• Perseverance              
• Self-development
• Listening                      
• Peer Relationships      
• Integrity and Trust       
• Functional/Technical Skills 

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The associate must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The associate will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The associate must occasionally travel to other sites for business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the associate is occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, and areas in which moving mechanical parts, fumes, and toxic or caustic chemicals are present, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED: 

This role supports all hours of operations at the Houston Food Bank facilities as necessary and requires a flexible work schedule.

*Is legally able to work in the United States.

 The foregoing statements describe the general purpose and essential job functions required for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required. 

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.