Gift Shop Representative - PRN

JOB SUMMARY

At Houston Methodist, the Gift Shop Representative position is responsible for ordering, receiving, stocking and inventory of specified merchandise as assigned. This position assists customers with merchandise and operating registers when needed. The Gift Shop Representative position answers the telephone and assists customers with phone orders, performing other duties as assigned by management. This position will ensure the department’s patient, visitor and customer interactions are in accordance with Houston Methodist’s ICARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.

PRIMARY JOB RESPONSIBILITIES.

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner. (EF)
2. Receives and greets visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. (EF)
3. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 25%

1. Assists in merchandise selection from vendors and catalog sales. (EF)
2. Wraps gifts. Delivers flowers and gifts when needed. (EF)
3. Contributes to meeting/exceeding department and organization targets for patient satisfaction measures. (EF)

QUALITY/SAFETY - 20%

1. Displays merchandise in attractive and effective manner. (EF)
2. Performs light dusting and straightening of merchandise to ensure safety for guests. (EF)
3. Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision. (EF)
4. Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/hospital quality and safety scores. (EF)

FINANCE - 20%

1. Checks in and prices merchandise in a timely manner. Restocks merchandise as needed. (EF)
2. Operates registers as needed. Close out cash registers. (EF)
3. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. (EF)

GROWTH/INNOVATION - 10%

1. Offers innovative solutions through participation in performance improvement projects and activities. (EF)
2. Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o Two years of retail experience, preferred