What are the responsibilities and job description for the Medical Support Representative II position at Howard Brown Health?
Howard Brown Health is a nationally recognized leader in LGBTQ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.
Why Join Us?
- Be part of a mission-driven organization dedicated to health equity and social justice.
- Work in a supportive, inclusive, and culturally competent environment.
- Access to continuous learning opportunities and professional development.
- Comprehensive benefits package.
- Contribute to groundbreaking health initiatives and research.
Benefits
- Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
- BCBS HMO, PPO, and PPO Select Plans
- BCBS Dental
- BCBS Vision
- Paid Time Off:
- 3-weeks paid vacation and 1-week of personal time
- 12 accrued sick days per year
- 10 paid holidays, including Juneteenth
- PTO Exchange allows employees to turn unused PTO into liquid assets
- 401k program with up to 5% employer match after 90 days
- Employer-paid basic life insurance valued at one times the annual salary
- Voluntary Life and AD&D, and Short-term and Long-term disability
- Pre-tax commuter and parking benefit account
- Flexible Spending Accounts for healthcare and dependent care
- Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
- Employee Assistance Program with 5 employer-paid counseling sessions
- 50% off at Brown Elephant Resale Shops and discounts at local businesses
What you can expect:
As a Medical Services Representative, you will provide a variety of services for patients, and visitors. As a main point of contact for our patients, you will be responsible for making referrals, record keeping, and data entry. Additionally, as an advocate of the Howard Brown Health mission, you will be responsible for providing high quality service to ensure patient satisfaction!
How you will make an impact:
- Prepare and maintain medical and behavioral health charts/records, forms, registration
materials, and other related documents in accordance with HIPAA - Generate patient referrals to medical specialists as ordered by Primary Care Providers (PCP),
using the appropriate channels - Assist with telephone calls to Medical Services by pulling medical charts/records for patients
- Focus on customer’s well-being
- Verify insurance benefits for patients. Upon change of insurance coverage, documents covered
benefits - Maintain established department procedures, objectives, and quality assurance, safety,
environmental, and infection control and suggests corrections or process improvements - Adhere to HBHC Core Values and Superior Customer Service Expectations.
- Perform other duties as assigned
QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:
- Must be able to travel to different locations as necessary
- Minimum of a High school diploma or GED
ADA SPECIFICATIONS
(Physical demands that must be met in order to successfully complete the essential functions of the job)
- Requires ability to speak audibly and listen actively.
- Requires ability to use computers, telephones, and other office equipment.
- Requires ability to sit for extended periods of time.
- May require occasional bending and lifting up to 25 pounds.
- May require periodic travel.
EQUAL OPPORTUNITY STATEMENT
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
