What are the responsibilities and job description for the Howard Hub Specialist position at Howard Community College?
Position Details
Position Information
| About Us | Howard Community College (HCC) is an exciting place to work, learn, and grow! Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here! |
|---|---|
| Position Title | Howard Hub Specialist |
| FLSA | |
| FT/PT | Full Time |
| Hours Per Week | 37.5 |
| Work Schedule | Monday - Friday, Work extended hours during peak periods, including evenings and some Saturdays. |
| Grade | 9 |
| Minimum Compensation | |
| General Responsibilities | The Howard Hub specialist is an energetic, customer service focused position for the Howard Hub. The Howard Hub has centralized services in support of all Howard Community College students and families in the areas of admissions, financial aid, testing, registration, payments, student billing, and facilitating the resolution of additional student needs. This position is part of a team that works collaboratively with each other and partner offices to resolve student issues in an efficient and effective manner. |
| Work Performed | * Create a warm and welcoming environment for students. * Provides start to finish service and clearly communicates information and action items to the student to help resolve the student's requests. * Subject matter expert in the level 1 service areas of admissions, financial aid, registration and records, testing, veterans' affairs, and student financial services. * Execute calling campaigns to support enrollment services. * Assists students with payment processes and setting up payment plans. * Employs technology to assist students with navigating self-service. * Assist continuing education students with registration. * Identify trends and bring ideas to improve student service. * Provide excellent start to finish customer service. * Communicate with faculty and staff across the institution as necessary to resolve conflicting information. * Provides guidance and support through the admissions process assisting students, as needed, with the submission of required documentation and ensuring application completion. * Employs technology to assist students with navigating the admissions application process. |
| Minimum Education Required | Bachelor's degree |
| Minimum Number of Years Experience Required | 1 |
| Other Knowledge Required | * Excellent interpersonal, written, and oral communication skills; confidence speaking with people from diverse backgrounds; ability to quickly establish rapport, engage with students and families, and provide follow through. * Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel, PowerPoint). * Demonstrated ability to foster a cooperative team-focused work environment. * Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and families. * Commitment to diversity. Champion for equity. * Ability to handle a multitude of tasks in a fast-paced environment. * Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA. |
| Working Conditions | Regular attendance is required. Open counter setting and enclosed switchboard work area. Work extended hours during peak periods, including evening and some Saturdays. Extensive follow-up work, database use, responding to inquiries, meetings, etc. Ability to manage changing priorities in a fast-paced environment. Flexibility required. Ability to lift boxes of materials up to 50 lbs. |
| Supervisory Postion? | No |
| Division | Enrollment Services (Div) |
| Department | Admissions & Advising |
Posting Detail Information
| Posting Number | B161P |
|---|---|
| Number of Vacancies | 1 |
| Best Consideration Date | 04/14/2023 |
| Job Open Date | 03/28/2023 |
| Job Close Date | |
| Open Until Filled | Yes |
| Job Category | Staff |
| Benefits Summary | Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP. |
| Applicant Instructions |
*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full). |
| Quick Link for Internal Postings | |
| EEO Statement | Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100. |