Dispatcher

SUMMARY AND OBJECTIVES

Coordinate the activity of northbound drivers delivering goods to customers or businesses. Establishing routes, assigning tasks to drivers, reducing merchandise damage, looking for solutions to increase efficiency, and solving customer complaints.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Scheduling and coordination of drivers.
• Efficient completion of foldersincluding travel,references, motions and manifestos.
• Dedicate importance to detail.
• Manage appointments and scheduling delivery
• Maintain a control regarding outgoing and incoming lists.
• Travel coordination of drivers; load awareness and research for possible trips.
• Effective communication with northbound dispatch department and drivers.
• Control problems and resolutions regarding
• Constant monitoring of drivers, delivery time, and road problems among other situations.
• Quantification of north bound drivers, southbound loads and loads pending to roll out
• Check and balance on daily delivery list
• Make returns #'s
• Make copies of list from the day before and staple with handwritten copy and place in folder
• Add and take off any trailer dropped and hooked from Ceva, Behr, Unilink, Waco or Temple, etc. on board using assigned color code marker
• Check all drivers trip envelopes and make sure there are no BOLs in the envelope, only scale/logs/receipts.
• Add information to the daily delivery list
• Make copies for Guard and Driver Manager of daily sheet when finished completely
• Make 4 copies for the local drivers of the daily sheet
• Take count of pending drivers that need loads and count pending loads
• Scan all delivered PODs and BOLs
• Scan and email PODs to brokers
• Email brokers on all dispatched loads
• Follow up on all drivers delivering before 8:00 am
• Set in the delivery order the local deliveries in the daily sheet as well as in the clipboard.
• Write on log all PODs to be turned in to Accounting – Consuelo Moreno
• Process EFS checks upon written management approval via text message or whatsapp.
• Wake up calls
• Answer call
• Follow up on drivers’ information (reply to emails) from ARRIVE, and ZENGISTICS
• Call to confirm delivery times
• Email on a daily basis, first thing in the morning a report on whereabouts of CUPRUM loads

EDUCATION QUALIFICATIONS AND REQUIREMENTS

• High School diploma
• Knowledge and experience in dispatch in the transportation field
• MapQuest
• 3 Sixty (DAT)
• Internet Truckstop
• McLeod Knowledge Required
• Consistent timeliness and regular attendance.
• Work the assigned schedule and comply with the company’s timekeeping policy.
• minimum 3 years of experience

COMPETENCIES

• Ability to follow and give directions
• Ability to communicate effectively orally, and in writing
• Knowledge of transportation industry
• Ability to use hardware, various software programs and technologies including word processing, spreadsheet programs, and internet
• Ability to maintain good planning and organizational skills
• Ability to prioritize duties and work with meeting deadlines
• Ability to answer and respond to telephone request in a courteous manner
• Ability to maintain harmonious and effective working relationship with other employees and respond to general complaints in a positive manner

PHYSICAL DEMANDS

• Job requires ability to work in an office environment, primarily on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending meetings, typing, and working with paper/files, etc.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 3 years (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person