What are the responsibilities and job description for the Human Resources Account Manager position at HR Wise LLC?
Description
General Description and Purpose: At HR Wise LLC, our purpose is to save our clients time and money. Integrating technology into small business payroll and HR services is our specialty. We strive to help small businesses increase revenue and save time when it comes to payroll, HR, bookkeeping, and much more. We are a proud Equal Opportunity Employer and have created a wonderful work environment for our employees. IT’S THAT SIMPLE! At HR Wise LLC, we maintain a high standard of excellence for clients, and employees. We are a firm believer that you can have fun at work and still perform at high levels. The HR Account Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. They will provide proactive outreach with the goal of nurturing, retaining, and growing accounts. This role supports all functional areas within HR Wise. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice at the Company’s discretion
Work Schedule:
- The office hours are 8am to 5pm Monday thru Friday, however, this is a part-time hourly position and schedule will vary based on business needs.
- Requests to be scheduled off for a specific day require a 2-week advanced notification through our timekeeping system, and approval by immediate Supervisor.
- Full-time flexible availability to accommodate a 40-hour work week is required.
Responsibilities:
- Perform generalist HR functions utilizing a third-party software provider, dealing with the provider’s customer support team on specific issues.
- Assist clients with hiring, training, performance management, on-boarding, benefits enrollments, performance reviews, compliance and all other aspects of HR.
- Maintain a deep understanding of the different HRIS platforms and speak with clients about the most relevant features/functionality for their specific business needs.
- Assist in the development of maintenance of policies and procedures related to each client along with being their in-house technical “expert” relating to all HR and compliance matters. Must stay current on regulatory changes impacting labor relations.
- Manager and respond to garnishments and partner with Payroll Account Manager for payroll processing.
- Manage and respond to verifications of employment, unemployment claims, and department of labor notices.
- Communicates and ensures clients understand labor laws, regulations, and organizational policies so they can properly direct employee requests or questions.
- Increase customer retention by maintaining regular contact and conducting account reviews.
- Manage and be accountable for HR Specialists.
- Assist with new client/employee onboarding, including data entry from HR Wise Client/Employee Forms.
- Document and track all activity in CRM (Financial Cents).
• Function as the customer advocate and provide internal feedback on how HR Wise can better serve our clients including tracking and escalating roadblocks and feature requests. • Assist Director of Human Resources with special tasks and projects.
- Works as a strategic business partner with payroll to ensure client needs are met.
- Serve clients and employees in a professional, friendly, respectful, and compassionate manner.
- Maintain current knowledge of client business goals and strategies to develop benchmarking around human capital needs.
- Maintains knowledge of labor laws, reducing legal risks and ensuring regulatory compliance.
- Partners with clients to resolve employee relations or disciplinary issues.
- Conduct and ensure investigations are thorough and objective.
- Ensure new hire onboarding and E-verify information is submitted timely & accurately to the payroll department and coordinate with payroll on special bonuses, annual increases, etc.
- Assist in the development and maintain HR policies, employee handbooks, employment contracts and agreements.
- Responsible for maintaining HR Compliance and auditing.
- Attend all designated team meetings.
- Other duties as assigned.
Required Skills/Abilities:
- Self-starter
- Able to travel locally 25% of the time with reliable transportation
- High level of humility and integrity
- Provides exceptional customer service
- Exceptional attention to detail and data accuracy
- Excellent follow-up skills and strong work ethics
Physical Requirements:
- Ability to move throughout all areas of the workspace
- Stand and/or sit continuously and perform job functions for a full shift with meal break
- Ability to use a PC or laptop for an extended period of time
- Prolonged periods of sitting at a desk and using standard computer/office equipment
- Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance and crouch with reasonable accommodations
Performance Standards:
- Responsible for wearing professional clothes according to company dress code, and well-groomed at all times, even when working remotely
- Comply with performance criteria, discipline and procedures contained in the Employee Handbook and Employment Package, Company Policies and Procedures, Code of Conduct and Ethics, and Safety policies, confidentiality agreement and other company standards
- Must meet a satisfactory job performance
- Must be able to perform the job responsibilities, with or without reasonable accommodation
Education and Experience: Bachelor’s Degree in Business, Human Resources or related field; SHRM Certification preferred A minimum of 3 years of HR generalist or related experience
Requirements
Education and Experience: Bachelor’s Degree in Business, Human Resources or related field; SHRM Certification preferred. A minimum of 3 years of HR generalist or related experience