What are the responsibilities and job description for the SAP CRM Solution Lead position at HStechnologies LLC?
Job Details
Job Description
- Conduct business process workshops with client IT and Business team and end users to formulate business solutions for production support Issues and CRs.
- Preparation of functional Specification, technical Enhancements, and approval from Business
- Work/ Co-ordinate with ABAP, Basis and IS& T Development Team, Functional team for completion of developments/ enhancements
- Preparation of the Test Plan, Test case and upload in HP ALM
- Unit Testing and Integration testing of SAP CRM processes with third Party Tools for End-to-End Process validations.
- Defect analysis and Issue Resolution - Fix the defects found in Unit Testing and Integration testing
- System Downtime Impact Analysis
- Executing the Test Scripts in Dev and Test Environments and documenting the defects.
- Cut-Over, Go-Live and Warranty for Change Request and Incidents, Execution of Cut-over plan including client Communication
- Status report on the Change Requests and Incidents.
- Preparation of User training and User Manual
- SAP Systems upgrade and Support Pack Enhancement Activities
- Resolving of Issues with respect to master Data (Customer, Customer relationships, material, pricing procedure, condition records) creation in SAP ECC/S/4HANA and further Download to SAP CRM through Middleware
- Working on the change request for B2B/B2C Marketing Campaigns (Automatic, Auto-dependency, Product use) and promotions in B2B, B2C online Store to support promotions
- Creation of Digital catalogs for client products and assigning them to various business segments like major Accounts, reseller, education etc.
- Resolving on Issue related to CRM Customer Group, Material Groups, sales organization mapping, integration issues with internal/external applications
- Resolving issue related to Creation of Product Catalog and Assortments and integration with SAP Commerce.
- Exposure to SAP ABAP with Debugging experience will be added advantage.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
