What are the responsibilities and job description for the Service Desk Monitoring Technician position at HTG, Inc.?
Server Monitoring and Patching Technician
HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to initiate, monitor and trouble shoot server operations, and assist end users and resolve tickets as needed.
Duties include:
- Monitoring Servers, network equipment, and critical web applications with Solarwinds. Troubleshooting or routing issues as they arise.
- Manage and execute monthly patching plans on Windows servers to keep them up to date on critical security updates.
- Doing monthly patching of the Citrix environment
- Monitor and Troubleshoot servers that fail to install patches, Work with internal teams to setup out-of-band patching to reinstall the patches again.
- Monitoring application scripting environment in Appworx or Stonebranch. Resolving issues or routing as needed.
- Taking after hours support calls and troubleshooting as needed.
- Facilitate communication between multiple teams when priority issues arise.
- Creating Active Directory groups, file shares, shared email addresses, or distribution lists.
- Adding or removing users from Active Directory groups, database membership, shared emails, or software roles.
Experience required:
- 3-5 years in a technical support/systems administration role
- Experience with Server Patching, Monitoring and Trouble shooting
- Experience with PowerShell scripting
- Excellent customer service, written and verbal communications skills.
- Experience with documenting processes and workflows.
Work Schedule:
Remote work schedule, with the below shift each week:
Thursday & Friday
11PM - 8AM
Saturday & Sunday
6PM - 6AM
Salary : $21 - $24
Customer Service/Front Desk
Goldfish Swim School - Vancouver -
Vancouver, WA