Banquet Manager

Position Summary:

Responsible for operations of the banquet department, including managing banquet staff to ensure a successful and effective operation resulting in a positive employee/guest experience.

Essential Functions:

• Review Banquet Event Orders for schedule of daily functions.
• Prepare banquet rooms for assigned functions.
• Prioritize the basic needs of assigned functions.
• Perform both opening and closing procedures.
• Maintain appropriate levels of food and beverage items.
• Maintain good service times.
• Manage the selection, training, supervision, development, discipline and termination of banquet employees.
• Prepare and conduct timely and accurate performance reviews with staff.
• Schedule staff for banquet functions.
• Perform monthly inventory of all banquet equipment.
• Creatively solve unusual customer requests.
• Utilize knowledge of physical capabilities of banquet space.
• Maintain labor costs to meet budget.
• Prepare and present bill to customer for function.
• Know basic bar terminology and wine service.

• Display knowledge of food preparation and service.
• Complete all necessary paperwork as assigned.

• Ensure equipment is in proper working order.
• Ensure that all doors and equipment are locked securely, everything is turned off and keys are returned.

Additional Responsibilities:

• Keep work areas neat and organized.

• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with other departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.

Qualifications:

• High school diploma or GED
• Minimum of three years banquet/catering experience.
• Possession of government required licenses or certificates.
• Knowledge and understanding of quality food service techniques and standards.
• Knowledge of beverage cost control guidelines.
• Exceptional guest service skills.
• Ability to:

• Plan, organize and direct activities of employees.
• Use good judgment.
• Multi-task and work well under pressure.
• Maintain a professional appearance at all times.
• Problem-solve and deal courteously and tactfully with employees and the general public.
• Work any day of the week and any hour.
• Work with minimal supervision.
• Communicate effectively.
• Work as part of a team.
• Receive and follow both verbal and written instructions.

Physical Requirements:

6-8 hours: Standing/Walking
3-6 hours: Crouching/Bending/Stooping, Lifting/Carrying (up to 50 lbs.), Pushing/Pulling, Reaching, Grasping
1-3 hours: Sitting
Up to 1 hour: Climbing Stairs