Field Technician

Job SummaryPosition Type: Field Technician

Location: Madison, WI area for this Position (Companywide we cover the greater Chicagoland/Metro Madison/Milwaukee areas at both residential and commercial locations.)

Status of Employment: Full-Time, Year-Round, FLSA Non-Exempt

Compensation: $50,000-$70,000

Benefit Package Includes: Vacation, holiday, optional dental and optional vision insurance, 401k with company match, employee assistance program

Essential Functions:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating customer concerns; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Service, diagnose, prognose and repair fitness products including, but not limited to: treadmills, ellipticals, stair climbers, stationary bikes, weight machines, etc.
• Maintains rapport with customers by examining concerns; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records via smartphone app.
• Updates job knowledge by participating in continuing education opportunities; reading professional publications and participating in staff trainings.
• Complete work with a high level of accuracy and efficiency

Qualifications:

Education: High School Degree or GED required; completions of an accredited technical trade school or program preferred

Skills: Electronic and Mechanical Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

Experience:

• Prior experience is NOT required; an excellent training and certification program is available
• Military experience a plus

Abilities:

• Repair machinery with assorted hand and power tools
• Work independently with optimal time management skills and minimal supervision
• Read parts/exploded/electrical diagrams
• Diagnose mechanical, electronic and electrical problems
• Organize and integrate priorities and deadlines
• Communicate and collaborate with customers, office staff and manufacturers
• Remain professional in personal appearance and interactions
• Maintain professional vehicle appearance
• Kneel for extended periods of time and lift at least 100 lbs. and be in good physical shape

Hours/Working Environment: Technician will be working out of their own vehicle 95% of the time and in both residential and commercial environments. Attendance at company meetings (during normal business hours) will be required. Appointments are scheduled Monday through Friday, 8am – 6pm. No Weekends or Holidays.

Conditions of Employment:

• Must have own working, well-kept vehicle and current auto-insurance
• Must have all needed hand tools. (All are available at most hardware stores; specialty tools will be provided)
• In good physical health, with professional appearance
• Must submit to a reference check and employment verification
• Must submit to a criminal background check
• We are a drug-free company. Must submit to pre-employment, random and reasonable suspicion drug-screen.
• Provide verification of education
• Provide copy of trade license(s) and license renewals as required
• Provide copy of certification(s) and certificate renewals as required
• Provide drivers abstract
• Provide copy of driver’s license
• Complete six-month introductory period

REQUIRED APPLICANT FEEDBACK

In addition to your Resume and Cover Letter please attach a document with these questions and your answers. Applicants who do not complete this step, will not be considered.

• Why do you feel you are a good candidate for this position?
• What mechanical experience do you have?
• Are you able to successfully work independently with minimal supervision?
• Do you operate well in a fast-paced environment?
• Most of the work for this position will be in the greater Chicagoland, IL area. Will you have any issues traveling to multiple customers in those areas daily?
• How would you describe your physical abilities? Are you able to lift over 100 lbs. repeatedly, kneel for extended periods and work in cramped areas? (This does not happen often but is encountered at times)
• What experience do you have reading exploded/electrical diagrams?
• Are you familiar with smartphone operation and applications?
• Do you have any questions about the position?

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Schedule:

• 8 hour shift

Work Location: Multiple Locations