Caribou Coffee Manager (Fosston)

Caribou Coffee Manager (Inside Hugo's Family Marketplace, Fosston)

Overview: We are seeking a dynamic and experienced Manager to lead our Caribou Coffee operations located within the bustling grocery store environment of Hugo's Family Marketplace (Fosston, MN location). As the Caribou Coffee Manager, you will be responsible for overseeing all aspects of this Caribou Coffee location, including staff management, customer service, inventory control, and ensuring a top-notch coffee experience for our customers.

Responsibilities:

1. Team Leadership: Lead and motivate a team of baristas to provide exceptional customer service and uphold quality standards.

2. Staff Training: Train new hires on coffee preparation techniques, customer service protocols, and company policies and procedures.

3. Schedule Management: Develop and manage employee schedules to ensure adequate coverage during peak hours while controlling labor costs.

4. Quality Control: Ensure that all Caribou Coffee drinks are prepared to company standards, maintaining consistency and quality.

5. Inventory Management: Monitor and manage inventory levels, including coffee beans, syrups, and other supplies, to prevent shortages and minimize waste.

6. Ordering and Receiving: Place orders for supplies as needed, and oversee the receiving process to verify accuracy and quality.

7. Customer Service: Interact with customers to ensure satisfaction, handle complaints or concerns promptly and professionally, and foster a welcoming atmosphere.

8. Sales and Promotion: Implement strategies to increase sales, such as promotional offers, upselling, and suggestive selling techniques.

9. Financial Management: Monitor financial performance, analyze sales data, and implement cost-saving measures to maximize profitability.

10. Compliance: Ensure compliance with health and safety regulations, food safety standards, and company policies at all times.

11. Maintenance: Oversee cleanliness and maintenance of the coffee house area, including equipment upkeep and sanitation practices.

Qualifications:

• Proven experience in a similar role, preferably in the food and beverage industry.

• Strong leadership and team management skills, with the ability to motivate and develop staff.

• Excellent customer service skills, with a friendly and approachable demeanor.

• Knowledge of coffee preparation techniques and espresso equipment operation.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong organizational and time management skills, with attention to detail.

• Proficiency in basic math for inventory management and sales tracking.

• Flexibility to work varied hours, including evenings, weekends, and holidays.

Benefits:

• Competitive salary based on experience.

• Opportunities for advancement within the company.

• Health insurance and other benefits available for full time employees.

• A supportive and inclusive work environment with a focus on teamwork and collaboration.

How to Apply: Interested candidates should submit a resume and cover letter outlining their relevant experience and qualifications to careers@gohugos.com. Please submit resume no later than 4/14/2024.