E-commerce Operations Associate

Job Summary:

Human-I-T is looking for a detail-oriented and reliable E-commerce Operations Associate to support the physical operations behind our online sales and global device distribution network. Based in our warehouse, this role involves preparing products for listing, fulfilling orders, and managing the picking and packing process to ensure timely and accurate shipments. Youll play a hands-on role in ensuring our e-commerce operations run smoothly, with a focus on quality, organization, and teamwork.

At Human-I-T, we are one team with one mission. Everyone is expected to collaborate and step in where needed to keep operations running smoothly. Working across teams helps you build valuable skills, understand our work better, and contribute to great results. Your flexibility and teamwork make a real impact.

We operate in a fast-paced, mission-driven environment focused on expanding access to technology. Our culture values creativity, innovation, and collaboration, where bold ideas and continuous improvement drive success. We welcome applicants from all backgrounds, knowing that diverse perspectives lead to the best solutions.

This role is based in a secure, NAID AAA and ISO-certified facility, ensuring top-tier data security and operational integrity. To maintain a safe and compliant workplace, all new hires must complete a background check and drug screening before starting. Our warehouse environment includes active equipment, material handling, and requires constant attention to safety.

Duties & Responsibilities (including but not limited to):

Product Preparation and Listing Support:

• Inspect, clean, and prepare products for listing on e-commerce platforms such as eBay and Human-I-T Online.
• Conduct light photography to ensure products are presented professionally and accurately reflect their condition and specifications.
• Collaborate with team members to gather accurate product details for creating or updating online listings.

Order Fulfillment and Quality Assurance:

• Verify order accuracy before shipping, ensuring the correct items, quantities, and packaging standards are met.
• Maintain accurate inventory records by updating tracking systems when items are picked, packed, or shipped.
• Include customer guides or marketing materials with shipments as required.
• Monitor the quality of items before dispatch to ensure they meet organizational standards.

Order Picking, Packing, and Shipping:

• Retrieve (pick) items from inventory based on order requirements, ensuring accuracy and efficiency.
• Securely pack orders to minimize damage during transit, using appropriate packaging materials and techniques.
• Palletize large orders for freight shipping, ensuring stability and adherence to safety standards.
• Coordinate with the shipping team to prepare orders for dispatch, meeting delivery deadlines.

Safety and Workspace Management:

• Keep the workspace clean and organized to ensure efficiency and safety.
• Restock supplies for e-commerce operations, including shipping materials and tools.
• Follow safety protocols and use proper techniques when handling and moving items.
• Other duties as assigned

Education & Certifications:

• High school diploma or equivalent required.

Experience & Skills:

• Experience in a warehouse or fulfillment environment, especially related to e-commerce operations, is preferred.
• Familiarity with order picking, packing, and shipping processes.
• Basic photography skills for product presentation.
• Strong attention to detail to ensure accurate order fulfillment and listing preparation.
• Good organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Basic computer skills to update inventory and fulfillment records.

Physical Requirements:

• Ability to lift and move items weighing up to 50 pounds regularly.
• Comfortable standing, bending, and performing physical tasks for extended periods.
• Familiarity with pallet jacks and other basic warehouse tools is a plus.

Other Requirements:

• Must pass a background check and drug screening.
• Familiarity with NAID AAA and ISO certification compliance is a plus.