What are the responsibilities and job description for the Guest Services Representative - Bilingual, Part-Time, Weekends position at Humane Society Naples?
Do you love making others feel welcome?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you want to help dogs, cats, and other small mammals find their forever homes?
Are you fluent in English and Spanish?
Are you fluent in English and Spanish?
Then Humane Society Naples invites you to apply to join our team as part time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on HSN's adoption program, veterinary services, pet surrender, and other general questions related to HSN operations, services, or companion animal care. This is a weekend position; applicants must be available Saturday, Sunday, and one other weekday.
As a Guest Services Representative, you will:
- Greet and welcome all visitors to the shelter
- Answer phones
- Transfer/redirect calls to appropriate personnel
- Accurately and professionally answer questions from the public
- Assist visitors with sign-in process
- Keep front desk area presentable and organized
- Data entry and records updates
- Receive and distribute mail and packages
- Assist with special events and outreach
- Work with and guide volunteer receptionists
The successful candidate will have:
- English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred
- Outgoing, positive demeanor
- Excellent customer service skills in person and on the telephone
- Basic computer and tablet use skill
- Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred
- Organizational skills
- Patience
Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.
Applicants to this position must be able to work Saturday and Sunday, 8 am - 5 pm, in addition to a 3rd day during the week. This is a part-time position, 20-24 hours per week.
Compensation:
- $15.00/hr
- Paid time off
- Holiday pay
- Significant discounts on veterinary care
Candidates must be authorized to work in the United States. HSN values diversity and seeks to increase the diversity of our team. We are an equal opportunity employer.
Application Instructions:
- Apply online at https://hsnaples.org/careers
- All communication with candidates will be over email and/or text - check your spam folder!
- If you have technical issues or questions, please email hr@hsnaples.org
- No phone calls or walk-ins please