What are the responsibilities and job description for the IT Help Desk Technician position at HumanEdge?
The IT Help Desk Technician will be responsible for providing a strong level of technical support at various locations throughout Brooklyn, Queens & Staten Island. The ideal candidate will have strong desktop support skills, have reliable transportation to commute between locations and be customer focused.
- Visiting existing and new store locations within Brooklyn, Queens & Staten Island.
- Work directly with the Director of Technology and Systems Engineer, becoming a team of 3, providing onsite technical support to our client base.
- Support all technology top to bottom including ISP’s, Audio/Video, Point of Sale, desktop PC’s, VOIP and Security Cameras.
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware within existing/new store locations.
- Previous experience in IT, with a strong customer service background
- 3 years or more of IT related Hands-on Networking & Desktop support experience with Onsite and Remote technical support.
- A solid understanding of general networking principles LAN/WAN including switching technologies. (CompTIA Network or other comparable certifications will be considered.)
- General Hands-on knowledge of Microsoft 365 including: Microsoft Outlook, Teams, SharePoint & OneDrive
- General Hands-on understanding of Android, Apple & mobile technologies
- Experience working with 3rd party technical vendors, can speak technical to non-technical individuals
- Strong troubleshooting skills and being able to diagnose issues efficiently and accurately. Resolve and document issues upon completion.
- The position will primarily be based in Brooklyn, Queens, and Staten Island NY. There is daily travel to these locations. There will be some travel to the home office in lower Westchester, NY. Must have reliable transportation.
- Previous experience in IT, with a strong customer service background
- 3 years or more of IT related Hands-on Networking & Desktop support experience with Onsite and Remote technical support.
- A solid understanding of general networking principles LAN/WAN including switching technologies. (CompTIA Network or other comparable certifications will be considered.)
- General Hands-on knowledge of Microsoft 365 including: Microsoft Outlook, Teams, SharePoint & OneDrive
- General Hands-on understanding of Android, Apple & mobile technologies
- Experience working with 3rd party technical vendors, can speak technical to non-technical individuals
- Strong troubleshooting skills and being able to diagnose issues efficiently and accurately. Resolve and document issues upon completion.
- The position will primarily be based in Brooklyn, Queens, and Staten Island NY. There is daily travel to these locations. There will be some travel to the home office in lower Westchester, NY. Must have reliable transportation.
- Visiting existing and new store locations within Brooklyn, Queens & Staten Island.
- Work directly with the Director of Technology and Systems Engineer, becoming a team of 3, providing onsite technical support to our client base.
- Support all technology top to bottom including ISP’s, Audio/Video, Point of Sale, desktop PC’s, VOIP and Security Cameras.
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware within existing/new store locations.
