Maintenance Service Manager - Monarch Mills

The essential functions of the Service Manager are as follows:

• Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards on conduct, attendance, etc. Models Mission and Foundations. 
• Ensures the operation and maintenance of furnaces, air conditioners, stoves, refrigerators, hot water heaters, and other major appliances and equipment. 
• Performs day-to-day maintenance duties to preserve and upkeep buildings, fixtures, and equipment. Provides physical services for repairs, maintaining a high level of customer service. 
• Performs general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks. 
• Handles emergency conditions such as sewer backups, water flooding, cleaning up during and after incidents to restore affected areas. 
• Assigns responsibilities to service staff and supervises their work for maximum efficiency. Assists with training and evaluating service staff performance. 
• Provides written lists of noted deficiencies to the Community Manager, reporting poor housekeeping, damages, etc., during corrective maintenance work. 
• Understands financial implications of job duties and acts accordingly. 
• Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance. 
• Procures supplies at the best prices for the property, obtains bids from contractors for major repairs/improvements, and maintains property equipment. 
• Coordinates snow removal and cleaning of common areas during snow or ice storms. 
• Maintains files containing written records of maintenance services, equipment inventory, warranties, and dates of apartment maintenance. 
• Comprehends and follows safety precautions stated on Material Safety Data Sheets (MSDS) for hazardous materials used. 
• Performs other assigned or necessary duties. 

 Qualifications and Skills 

 Education & Experience Requirements: 

A minimum of two years of related experience and/or training; or an equivalent combination of education and experience is required. HVAC, electrical, and plumbing certifications are highly preferred. The ability to effectively communicate with residents and staff is essential. Proficiency in reading, constructing simple written sentences, and utilizing units of weight measurement, volume, and distance is necessary. 

Proficient in tax credit experience or certification.

Necessary Equipment Proficiency: 

1. Mastery of power tools 
2. Proficiency in hand tools, broom, mop, snow shovel 
3. Skill in using a shovel 
4. Knowledge of AC units 
5. Familiarity with operating a vacuum cleaner 
6. Competence in maintaining tub and shower units 
7. Ability to handle sinks and commodes 
8. Understanding of HVAC systems 
9. Knowledge of fire alarm systems 
10. Familiarity with operating a fire extinguisher 
11. Competence in using snow removal equipment 
12. Ability to operate television and VCR 
13. Skill in using a radio 
14. Proficiency in using a time clock 
15. Understanding of security camera operations 
16. Competence in operating landscaping equipment 
17. Familiarity with using a pager/beeper 
18. Proficiency in using a ladder  

Physical Activities and Requirements: 

1. Ability to stand (or use alternate method) 
2. Capability to walk (or use alternate method) 
3. Hearing proficiency (or alternate method) 
4. Reading ability (or alternate method) 
5. Regularly carrying a maximum weight of 120 lbs. at 60-100% 
6. Regularly carrying an average weight of 30 lbs. 
7. Lifting and carrying tasks 
8. Reaching overhead 
9. Pushing, pulling, and bending 
10. Stooping, kneeling, and crouching 
11. Engaging in repetitive motion 
12. Maintaining sustained visual concentration 
13. Frequent ascending and descending stairs at 25-59% 
14. Proficiency in speaking (or alternate method) 
15. Capability to sit 
16. Occasionally writing at 11-24% 
17. Maintaining sustained mental concentration 
18. Rarely operating a vehicle at 0-10%  

Environment: 

1. Exposure to substances that may cause allergic reactions, including paints, oils, lubricants, cleaners, ozone, dust, odor remover/deodorizer, smoke (in the lobby), and pest spray. 
2. Use of protective equipment such as safety glasses, rubber gloves, face masks, and back supports.