Installation & Maintenance Field Manager

Description

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. 

Better Careers Start Here!

At Hunter Communications, all employees are provided a benefits package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer vacation, sick, and holiday time off, a 401k program with an employer match, and a bonus opportunity.

As a Hunter Communications Installation Manager, you’ll directly manage our teams in Southern Oregon. This can include Field Technicians and Field Support Specialists who are responsible for flagging across roadways and the installation, repair, and maintenance of our services into customers’ homes and businesses. You’ll be responsible for ensuring everyone on the team learns and follows our standard operating procedures correctly and safely. This means you’ll often be training our team members on how to perform all their job responsibilities so they can be successful and timely on their route. This role will often have you working outside in a variety of weather in bucket trucks, on poles or ladders, and near roadways. To ensure our teams are successful you’ll be performing quality control checks, time in motion surveys, and verifying we’re following safety standards. You’ll also be responsible for managing the tools, equipment, and vehicle assignments. 

As their direct supervisor, the technicians will look to you for support, decision making, and problem solving. You have to be comfortable following all local, state, and federal codes and making judgement calls on the best way to proceed with assigned jobs. 

When not directly supporting the team, you’ll be working with other internal departments including: sales, customer service, dispatch, facilities, purchasing, engineering, network operations, and construction. At Hunter, all of these teams work very closely with the installation team to ensure a quick and on-time installation for our customers. You will find yourself working daily in software systems including G Suite, Microsoft Office, Salesforce, and Rev.io.

As part of the Installation & Maintenance Team, we work daily around our customers and community, so you’ll need to excel at communicating effectively. As our Google Review scores reflect, Hunter Communications is well known for our outstanding customer experience delivered by this team. We believe in making it easy for our customers to do business with us, leading the pack, and standing out through our exceptional installations. 

Learn more about Careers at Hunter Communications 

Duties and Responsibilities

• A passion to train and support members of your team so they can learn and grow
• An uncompromising standard for training, following, and holding others accountable to our safety guidelines
• The ability to motivate and effectively communicate to build a cohesive team
• Help manage the assigned routes to ensure customer schedules are adhered 
• Manage inventory control ensuring all materials and tools are properly accounted for 
• Oversee the performance of the teams and identify training needs/opportunities
• Facilitate training of teams on both technical aspects of their role and in delivering exceptional customer service
• Monitor the efficiencies and quality of work
• Use software systems for tracking tickets, appointments, orders, KPIs, reports, and data
• Assist in performing residential and commercial installations for fiber, coax, and wireless networks
• Extensive work from ladders, rooftops, bucket trucks, and poles at heights
• Extensive use of power and standard hand tools
• Handling of customer escalations and damage claims
• Support teams, problem solve, and make decisions to ensure job completion
• Following of local, state, and federal laws
• Build positive relationships and work closely with internal teams to coordinate work activity
• Gathering information and data on digital devices and communicate information in a clear and concise manner
• Must be comfortable working in confined spaces, such as attics and crawl spaces

Requirements

• Experience in Telecommunications Installation and Maintenance
• Strong leadership mentality over your team of installers
• Ability to effectively train and manage employees to ensure optimal performance
• Strong problem-solving mindset
• Passionate about creating and maintaining positive collaborative relationships
• Lifelong learner
• Comfort with a variety of software applications and a desire to learn new systems
• Genuinely interested in helping others
• Committed to building trusting relationships
• Comfort working independently and as part of a team
• Ability to perform the duties needed for new fiber/coax installations from main plant to inside homes and businesses up to Hunter standards and specifications. Installations could include relocating cable outlets, adding converters and modems, interior and exterior wiring paths
• Provide first-class customer service including detailed customer education on all products
• Must be results driven
• Experience troubleshooting fiber optic issues
• General understanding of fiber optic system design and theory
• Must pass pre-employment drug screen and background check
• Must have and maintain a clean driving record including no major moving violations for speed in excess of 20 mph or DUII in driving history
• Valid driver’s license
• Able to safely operate a company-owned vehicle
• Must occasionally lift and/or move up to 100lbs

Working Conditions

• Work inside buildings as well as outside in a variety of weather conditions
• Must be comfortable with heights, working from ladder and/or bucket truck at heights up to 35 feet
• Must be comfortable working in confined spaces, such as attics and crawl spaces
• Must be comfortable installing and using traffic control devices in roadways
• Constantly working within proximity to pedestrian and vehicle traffic, construction activities, and in other scenarios requiring the use of hearing and seeing to identify potential hazards
• Occasionally working outdoors during low-light times of day
• Walking on outdoor terrain of all kinds including rocky, uneven, and uncleared ground
• Frequent standing, sitting, walking, bending, crouching, crawling, climbing, and twisting for prolonged periods

Compensation & Hours

The schedule for this position is 5 days a week (Monday through Friday) with a regular on-call rotation. Evening, weekend work, and travel throughout our service territory may occur from time to time. This is an Exempt position, salary determined by experience.

EOE Statement

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.