Service Dispatcher

Service Dispatcher

Hunter-Davisson, Inc. has been serving businesses in Oregon and SW Washington since 1965 and became Employee Owned in 2020. Our brand and reputation for providing quality HVAC and refrigeration service, preventative maintenance and installations in the commercial market has led to our continued success. The Service Dispatcher is responsible for delivering an exceptional service experience to our customers. The individuals in this role must be comfortable and proficient working in a fast-paced, demanding, and technical environment while maintaining a high standard of customer service.

CUSTOMER FOCUSED

Our company has been in business since 1965 and has steadily grown our service and maintenance business because we treat our customers as we want to be treated. Our customers rely on our honesty, integrity and genuine caring attitude to solve their problems and provide them with solutions.

JOB FUNCTIONS

• Schedule and dispatch HVAC-R Service Technicians geographically and/or by urgency of call, while maintaining fluidity of manpower on the dispatch board.

• Answer incoming service phone line providing a high level of customer service and value to our customers.

• Schedule follow-up repairs.

• Set proper and realistic expectations to customers when communicating ETA’s and/or delays in arrivals.

• Issue purchase orders.

• Obtain and provide necessary information/documentation as required by customers for billing (i.e. customer purchase order/requisition numbers, forms, etc.)

• Maintain a high degree of customer satisfaction to both external and internal customers.

• Instill trust and confidence in all customers.

• Work with other departments and supervisor to coordinate manpower transitions as needed to meet current needs.

• Research building/unit history and warranty information for technicians and Management.

• Perform rotating duties as the on-call supervisor at an estimated 4-6 times per year.

• Create new service sites in Service Management and gather customer information for new accounts.

• Attend all company, office, and department meetings (input expected)

EXPECTATIONS

• Be fully committed to the success of the team; meet our high standard for open communication, active problem solving, and a positive work environment.

• Take ownership and support a culture of accountability.

• Work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

• Be self-aware, flexible and open-minded.

• Possess a combination of analytical thinking, proactive problem solving, and a customer-service mindset.

• Be an advocate for your customers and your team.

• Embrace change and champion new technologies.

• Work over-time periodically to meet the clients’ needs.

• Acknowledge and accept mistakes and learn from them working toward continuous improvement.

• Willingness to collaborate with the Team for the benefit of all.

QUALIFICATIONS

• Technical acumen is required – must be willing and able to develop a working knowledge of HVAC-R.
• HVAC-R service department experience.
• Proficient verbal and written communication skills.
• Ability to remain calm under pressure and work towards deadlines.
• Ability to handle sensitive and proprietary information with discretion and confidentiality.
• Proficient in Microsoft Office products: Outlook, Word and Excel.

Some of our benefits include:

• 401(k) and Roth plans with employer match
• Paid holidays and vacations
• Medical, Dental, Vision, Life insurance
• Profit sharing
• Employee Stock Ownership

Why work with Hunter-Davisson, Inc.?

In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.

If you are interested in pursuing a career at Hunter-Davisson, Inc., please send your cover letter and resume to hr@hunterdavisson.com, attn: HR Manager.

Drug free and proud to be an Equal Opportunity Employer.