What are the responsibilities and job description for the Director of Retail Operations position at Hunter Esquire®?
Our client, a multi-state cannabis company, is seeking a Florida Director of Retail Operations to partner with senior leaders to implement initiatives, build & execute plans, create a best-in-class customer experience, and drive operational consistency across all locations while complying with all applicable laws, regulations, and company standards.
This is a field leadership role responsible for retail operations profitability Florida.
Required: must be based out of Florida and near a major airport
Preferred: cannabis industry retail experience
RESPONSIBILITIES
- Builds high performing management teams within Florida.
- Oversight of customer experience, employee experience, retail operations and community outreach.
- Leads team and ensures Florida meets or exceeds all key metrics and goals, including meeting revenue targets, payroll, and KPI’s to improve performance and increase market share.
- Partners with corporate aligned disciplines to ensure business needs are met to support company initiatives, create alignment, and interdepartmental collaboration. Responsible for leading multi-unit managers.
- Set annual SMART goals in partnership with Market leaders and cascade them through Florida, holding community managers accountable to their set goals.
- Provides guidance and direction to field leadership team to meet/exceed company established Key Performance Indicators (KPI’s) and financial goals to generate measurable results against company and brand specific initiatives.
- Deliver financial excellence by executing against the annual financial plans for Florida; achieve financial targets through monitoring and improvement of measurable statistics that drive the business.
- Oversight of management teams throughout Florida and partners with corporate aligned teams effectively lead and manage the business.
- Ensures accountability of the established operating procedures in accordance to (SOP’s) and company policies through community visits.
- Partners with compliance and operations to review regulatory requirements; delegates as appropriate.
- Collaborates with Human Resources to create an engaged workforce; including developing recruiting strategies, compensation, policy interpretation, talent management, employee relations, compliance etc.
EXPERIENCE REQUIREMENTS
- Significant experience in supervisory or managerial role
- Budget and P&L experience
- Excellent collaboration, communication, analytical, business acumen, leadership, and strategic capabilities
- Advance Microsoft Suite, including Word, Excel, and Outlook
- Operates with a high degree of integrity and confidentiality
- Outstanding verbal and written communication skills with an ability to influence others
- Excellent planning, prioritization, and organizational skills
- Flexibility to work during peak traffic times, including evenings, weekends, and holidays
- Travel 50% to 75% of the time