What are the responsibilities and job description for the Service Writer position at Hunter Truck Sales & Service?
Hunter Truck is a family-owned and operated network of dealerships and is the largest medium and heavy-duty truck dealer in the Northeast.
We are looking for energetic and committed team members to join our Service Department at our Clarksburg location! The Service Writer position is responsible for greeting customers; providing costs to customers along writing and closing work orders.
We offer excellent a competitive benefits package including
Competitive hourly rate- Same shift differential as Techs for 2nd ($2.50) & 3rd ($3.00)
- Monthly Service Incentive Plan / Bonus Plan
- Paid training
- $250 annual boot stipend
- Tuition reimbursement
- Medical, Dental, Vision benefits including Zero Cost medical plan option
- Pet Insurance
- 401(k) retirement with a discretionary contribution
- Paid Holidays
- Paid time off
- Internal referral program unlimited
Essential Duties
- Greets service customers, sells needed work, writes repair orders, and estimates costs of repairs, as required.
- Answer the telephone for the service department and assist in answering the phones for other departments as needed to assist customers with their inquiries
- Perform Rapid Check on vehicles to ensure Peterbilt’s two hour response time is met and informs customers of directions with repairs within that time frame
- Listens to customers’ descriptions of vehicle problems to determine possible solutions and work procedures.
- Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
- Obtain authorization for any work above and beyond the original scope given to the customer, before beginning work on the vehicle.
- Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
Candidate must possess:
Strong work ethic- Customer-centric focus
- Excellent verbal and written communication skills
- Basic mathematical skills and the ability to read, write, and type numbers in series
- Ability to work in a fast-paced environment
Requirements:
Valid driver’s license and driving record that meets Company insurability standards- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Prefer: CDL
All positions are subject to a drug screen and background screen.
Service Manager/Writer
Meineke | Phillips Group -
Bensalem, PA
Service Manager/Writer
Meineke Car Care Center -
Bensalem, PA
