Overview

Job Summary: Professionally and courteously interview patients and/or family members to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility and collects. Provides a smooth flow of patients through the registration areas. Demonstrates through behavior, Decatur Morgan Hospital’s mission, vision and values.

Responsibilities

Key Responsibilities / Essential Functions

1.     Greets and interviews patients to verify identity, obtain complete and accurate demographic and insurance information.

2.   Verifies patient insurance benefits and eligibility, pre-certification status (if required) and   

      patient address.

3.  Determines patient responsibility and collects any amount due or attempts to establish

     payment arrangements.                      

4.  Completes registrations/pre-registrations in a timely manner.

5.  Completes necessary forms for patient admission.

6.  Escorts or directs patient to the proper location.

7.  Functions as a liaison between departments and physician offices.

8.  Must be able to multi-task, work reception desk, sign patients in, answer phones, give   

     directions, etc.

9. Provides coverage in other registration areas as needed.

Qualifications

Minimum Knowledge, Skills, Experience Required:

Education:  High School diploma or GED

Experience:  6 months experience in working with the public, computer experience, collections experience.