Specialty Care Associate

GENERAL SUMMARY:

Performs clinical and clerical assistance to the Specialty Physicians in a private office or clinical setting. Performs clerical, billing, and processing functions of the assigned work area as well as more difficult and complex functions which involve decisions of moderate degree and require considerable typing, customer service, and time management skills. Complies with all safety and infection control standards. Participates in quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.

SUPERVISION RECEIVED:

Works under the supervision of the Director of Ambulatory Operations who reviews work for completeness and accuracy in conformance with policies and procedures.

RESPONSIBILITIES AND DUTIES:

1. Performs clinical assistance such as taking and recording vital signs, observing symptoms, recording histories, reporting abnormalities and administering injections and medications under the supervision of a licensed health care provider.

2. Carries out or assists the physician with diagnostic procedures or treatments. Explains moderately complex procedures and activities to patients.

3. Keeps rooms and equipment clean and stocks with necessary supplies.

4. Demonstrates effective judgment and ability to understand, react competently, and treat (if appropriate) the unique needs of patient age groups served.

5. Registers and interviews patients. Keys pertinent patient information into the computer system including patient demographics, insurance information, and medical history. Verifies patient insurance and identifies proper billing procedures.

6. Verifies and enters charges and patient information revisions into the computerized information system.

7. Types forms, letters, appointment cards, receipts, histories, records, vouchers, charts, or other materials from a rough draft or other source utilizing typewriter, word processor, or computer.

8. Composes routine letters, rough draft report narratives, and other correspondence as required. Activities may involve use of technical and/or medical terminology and independent action and discretion.

9. Receives fees from patients and other sources. Reconciles posts, and balances more complex records which may require some knowledge of bookkeeping. Accurately maintains records, files, charts, and other information. Pulls charts for patient care providers in a timely manner.

10. Courteously greets patients, physicians, visitors, and other customers. Answers telephone and receives callers with exceptional customer service. Schedules and confirms appointments, takes messages, and returns phone calls promptly. Assists patients with problems encountered. Refers individuals to appropriate personnel as needed.

11. Interacts with physicians, staff, and patients to relay information accurately. Ensures and assists with appropriate patient follow-up and customer service evaluations.

12. Gathers and compiles statistical data and prepares standardized reports such as patient demographics, patient visits, and provider utilization.

13. Accurately maintains records, files, charts, and other information. Verifies accuracy of information and completeness of records, forms, and other documents according to detailed procedures or by comparison with original sources. Obtains necessary information for preparing new records; ascertains credit and insurance information; and obtains any missing reports, tests, results, x-rays, and so forth. Pulls charts for patient care providers in a timely manner.

14. Assists in the orientation of personnel newly assigned to the clinic.

15. Requisitions supplies and equipment. Receives and distributes mail. Performs other miscellaneous clerical work as required.

16. Utilizes new improvements and/or technology that relate to job assignment.

17. Ability to anticipate what a patient requires at each visit such as timing of testing and ensuring the patient completes what is needed prior to leaving office. Including required teaching directed by type of appointment.

18. Flexibility and ability to multitask in an office setting.

19. Able to handle unforeseen events, problem solve for solutions

20. Confidence relaying provider directed instructions to patient for follow-up, procedures, or test results.

21. Responsible for assisting administrator in expansion of this service to additional ambulatory locations.

22. Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment.

MINIMUM ENTRANCE REQUIREMENTS:

· Graduation from an accredited Medical Assistant program.

· A minimum of one year of medical assistant.

· Six months of experience in work involving third party billing, or completion of a course in billing procedures.

· Ability to make accurate and rapid arithmetic calculations and tabulations.

· Ability to communicate both orally and in written formats.

· Ability to type accurately on forms, lists, and so forth.

· Ability to understand and execute both oral and written orders.

· Ability to write legibly and to read and interpret medical charts and other data.

· Ability to maintain required records.

· Ability to understand and follow oral and written instructions.

· Ability to establish and maintain a positive relationship with patients, providers, physicians, and other medical center staff.

· Ability to tactfully and courteously communicate with patients, providers, physicians, medical center staff, and the general public.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical Assistant: 1 year (Required)
• medical billing: 1 year (Required)

License/Certification:

• accreditation from Medical Assistant program (Required)

Work Location: In person

Salary : $20