What are the responsibilities and job description for the Emergency Department Receptionist position at Huron Regional Medical Center?
Description
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Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.
Reports To: Emergency Department Coordinator
Status: As Needed
Shift: Rotating days/evenings
Job Schedule: As Needed
Weekly Hours: As Needed
Remote Position: No
Pay: Competitive salary
Job Summary
Provides receptionist services for the Emergency Department and Outpatient treatment area.
Demonstrates the mission of HRMC by displaying REACH, our core value system:
- Respectful - We value the unique talents, ideas, contributions, and circumstances of each individual.
- Engaged - We value being active, positive participants at work and in our communities.
- Available - We value providing local access to care for our communities while being present for each other.
- Competent - We value knowledgeable, people-centered, innovative, and technology driven teams.
- Helpful - We value always helping others with kindness and compassion.
Essential Job Functions
Interviews the patient/guardian to accurately obtain and appropriately record the necessary information to complete the admitting process in a courteous and efficient manner.
- Provides clerical support on the unit.
- Assists nurses and ED providers with patient care and transfers within the hospital and to other facilities.
- Acts as a backup for the switchboard operator for breaks.
Other Job Duties:
- Assumes responsibility for professional self-development. Participates in in-services, educational programs, unit meetings (attend a minimum of 80% of unit meetings per year), and mandatory meetings
- Assist the Coordinator of the ED/OP as needed
- Assists in the orientation and development of personnel according to department needs and as directed
- Demonstrates the mission of the hospital is met by demonstrating the Core Values: Be Accessible – determined to provide local interventional healthcare for the community.
- Be Helpful – always help each other while caring for others.
- Be Knowledgeable – knowledge applied thoughtfully to others.
- Maintenance of a professional appearance.
- Follows infection control procedures and universal precautions as applicable to work at hand according to established policy.
- Promotes and maintains confidentiality of information regarding patients, families, healthcare personnel, and the facility.
Requirements
- High school graduate or GED equivalent required
- Broad background or training in medical office procedures and standards and knowledge of computer software preferred
- Able to communicate congenially and in a professional manner with co-workers, families, and physicians
Knowledge, Skills, and Abilities
- Excellent organizational skills
- Ability to work independently
- BLS required
- Cross training required
- High quality phone etiquette and customer service skills required
Physical Aspects of the Job
- Requires frequent walking, standing, sitting, bending, reaching, stooping, kneeling, crouching, talking, hearing, and moderate lifting
- Risks of exposure to communicable or infectious disease
- Subject to inside environmental conditions and to atmospheric conditions
- Able to assist nurses and providers with patient care as needed
