What are the responsibilities and job description for the Service Center Coordinator position at Husqvarna Construction Products North America, Inc.?
Why join Husqvarna? We are one of the world’s oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another. Check us out at www.husqvarnacp.com This person is responsible for supporting the Service Center Manager by providing hands-on support in inventory and administration of equipment repairs for both our external and internal customers. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service to ensure smooth and efficient flow of customer repairs. RESPONSIBILITIES Warehouse Assist with documentation for receipt of equipment in the Service Center Handle in-person inquiries from customers as needed Assist with regular maintenance of the Service Center to provide a clean, orderly and safe work environment May be responsible for creating and completing sales order/invoicing process as needed Handle shipping & receiving with FedEx/UPS/Freight Operating forklift to load and unload carriers Organize and clean warehouse as needed Inventory duties to include cycle counting, stocking inventory, and pulling, packing and shipping orders Responsible for assisting with the physical unloading and moving of equipment to and from customer Administrative Support Responsible for determining inventory needs and processing replenishment orders for each service center daily Answer and respond to customer and sales phone calls regarding repair status and service of equipment as needed Handles Credit Card processing for customers as needed Responsible for writing sales orders for repairs Provides Customer Service support by phone periodically Processes quotes for repairs, provides quote to customer and follows up on approvals and escalates to sales team as needed Enters and processes ROs for inventory replenishment at each service center Process adjustments to correct inventory and other transactions CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE Working knowledge of ERP systems (AS400, PRMS, JDE preferred), Excel and Word Basic product knowledge Strong knowledge of repair process procedures Basic knowledge of inventory processes Forklift certification EDUCATION & EXPERIENCE At least 1 year previous experience working within a customer service role and previous experience with inventory High School degree or equivalent required Last date to apply: We are continuously accepting applications Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together. Learn more about our diversity and inclusion journey here.
