Front Desk Representative

Department: Emerald Logistix

Employment Type: Full Time

Location: Madison

Compensation: $17.50 - $25.00 / hour

Description

Job Title: Front Desk Representative

Job Summary: We are seeking a friendly and professional Front Desk Representative to join our team. The ideal candidate will be responsible for greeting and assisting visitors, answering phones, managing reservations, and providing exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Greet and welcome visitors in a warm and professional manner.
• Answer and direct incoming phone calls, emails, and inquiries.
• Manage front desk operations, including handling reservations, check-ins, and check-outs.
• Provide guests with information about services, amenities, and local attractions.
• Ensure a clean and organized front desk area at all times.
• Assist with administrative tasks such as filing, scheduling, and document preparation.
• Handle customer complaints or concerns promptly and professionally.
• Maintain accurate records of guest interactions and bookings.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and manage multiple tasks simultaneously.
• Basic knowledge of office equipment (phones, computers, fax machines).
• Proficient in Microsoft Office Suite and other office software.
• Excellent organizational and time-management skills.
  
  

Benefits

• Competitive salary and potential bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive team environment.