Cardiology Practice Administrator

Practice Manager Cardiology

Job Description

Job Title: Cardiology Practice Manager

General Summary of Duties: The Cardiology Practice Manager shall provide direct management support and oversight of operations for the cardiology practices of HVA Medical Group. He/she shall assess and evaluate the daily operations for efficiency, effectiveness and patient satisfaction. He/she shall meet regularly with the physicians, managers and staff, in order to build teams in coordination with all HVA team members; promote the implementation of new programs and initiatives; monitor coding and compliance in cooperation with HVA Medical Group revenue cycle department;

and complete other duties as assigned. .

Supervision Received: Reports directly to the Practice Administrator of HVA Medical Group

Supervision Exercised: HVA Medical Group cardiology office managers

Typical Physical Demands: Work may require sitting for long periods of time at a desk and working on a computer; also bending and stretching for files and supplies. May need to lift files, paper and boxes up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type 30 to 60 words a minute, operate a calculator, telephone, copier, fax and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range. It is necessary to type and view a computer screens for long periods of time and work in an environment that may often be stressful.

Typical Working Conditions: Work is performed in an office setting and also requires frequent travel to offices under direct supervision, in order to meet with physicians and staff.

Examples of Duties:

• Determine and implement strategies for process improvement.

• Monitor office flow and patient experience
• Create small but significant improvements in telephone triage and response times to patient calls.
• Provide oversight for chart preparation and other means by which to enhance the office visit for the patient and for the provider.

• Seek opportunities for cost containment and revenue enhancement.

• Develop systems of inventory control and “just on time” ordering of medical and office supplies.
• Encourage responsible use of resources by all office personnel.
• Ensure that the office is capturing all revenue opportunities, particularly in the area of tracking referrals and scheduling orders.
• Review all quality measure reports and follow up with training staff and physicians when appropriate.

• Collaborate with office managers to enhance staff morale and performance.

• Provide direct feedback to managers, staff and physicians to all issues quickly and effectively.
• Cultivate strong working relationships among team members.
• Build a collaborative environment in which all concerns are addressed and contributions recognized.
• Ensure compliance with all rules and guidelines regarding HIPAA, PCMH, NCQA, regulatory agencies and accrediting organizations.

• Meet at least monthly with physicians and nurse practitioners in order to foster satisfaction and team cohesiveness.

• Listen carefully to any concerns and act upon them quickly, escalating them if necessary and reporting back on actions taken and results expected.
• Build a relationship of trust and support.
• Provide feedback on reports and performance.

• Work with facilities and IT departments to promote safe and efficient work spaces and smooth functioning of office equipment and systems.
• Attend meetings as required.
• Other duties as assigned.

Knowledge:

• Knowledge of organizational policies and procedures to manage operations and ensure effective patient care.
• Knowledge of the principles and practices of health care administration, fiscal management, human resource management, government regulations, compliance requirements.
• Knowledge of quality measures and programs for quality initiatives as it relates to patient experience and revenue enhancement.
• Knowledge of computer systems and applications.

Skills:

• Skill in exercising initiative, judgment and discretion.
• Skill in effective communication, both written and oral.
• Skill in establishing and maintaining positive and effective working relationships with physicians, managers, staff and patients.
• Skill in analyzing situations accurately and taking effective action.
• Skill in working collaboratively with multiple stakeholders to build effective teams.
• Skill in developing comprehensive reports.

Abilities:

• Ability to effectively lead and build office care teams.
• Ability to plan, organize and integrate priorities and deadlines.
• Ability to create an atmosphere that encourages innovation, collaboration and high performance.
• Ability to evaluate and make recommendations for continuous quality improvement.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to competently use Microsoft Office, including Word, PowerPoint and Excel.
• Ability to competently use medical practice management software and electronic medical records.

Education and Experience:

• Bachelor’s degree preferred.
• Related college coursework.
• Minimum 5 years of healthcare management in an office setting.

Specific Responsibilities (include but are not limited to):

• Meets regularly with healthcare providers for ongoing quality management
• Assists office managers in coaching staff and monitoring staff performance
• Reviews patient satisfaction through use of surveys and makes changes as needed
• Cooperates with coding and compliance department. Ensures timely submission of medical record requests.
• Maintains and improves practice web sites in order to accurately reflect and market the practice.
• Works with credentialing to maintain licensing and insurance participation requirements.

Required Knowledge, Skills and Abilities

• Broad knowledge of medical office operations, quality initiatives and process improvement
• Demonstrated ability to communicate effectively with multiple practice stakeholders.
• General knowledge of data interpretation and its application to the medical office.
• General knowledge of Word, Excel and ability to submit summary reports.
• Minimum 5 years’ experience in medical office operations or Bachelor’s Degree in Health Care

Management

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Supervising Experience: 5 years (Required)
• Leadership Experience: 5 years (Required)

Work Location: In person

Salary : $80,000 - $90,000