What are the responsibilities and job description for the Front Desk Staff position at Hyatt House?
Company Description
Hyatt House hotels provide a home-like atmosphere with modern amenities and comfortable spaces, making it a perfect choice for short or extended stays. Guests enjoy spacious rooms, cozy living areas, and well-equipped kitchens, alongside many hotel benefits like complimentary Wi-Fi, morning breakfast, and on-site fitness rooms. With outdoor hubs, meeting spaces, and pet-friendly options, Hyatt House ensures a welcoming and convenient stay. Located in vibrant communities, our locations are designed to enhance the experience of work, relaxation, and connection. We take pride in fostering an environment that feels like home away from home for every guest.
Role Description
This is a full-time on-site role based in Norristown, PA for a Front Desk Staff member. The role involves managing front desk operations, including welcoming and assisting guests with check-ins and check-outs, handling reservations, answering phone inquiries, and addressing guest concerns promptly and professionally. Additionally, the role requires efficiently managing administrative tasks and maintaining a pleasant and organized reception area to enhance guest experiences.
Qualifications
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong Customer Service and Communication skills
- Basic Computer Literacy and familiarity with reservation systems
- Detail-oriented with problem-solving and multitasking abilities
- Experience in hospitality or a similar field is a plus
- Ability to work flexible hours, including weekends and holidays