Director of Food and Beverage & Culinary Operations

Company Overview: Hyatt Regency Green Bay is seeking a Director of Food and Beverage & Culinary Operations. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. We are looking for a dynamic leader to join our fun, creative and innovative team.

Position Summary: The Director of Food and Beverage & Culinary Operations will be responsible for both the front-of-house and back-of-house teams to ensure exceptional guest experiences, operational efficiency, and strong financial performance. The ideal candidate brings a passion for hospitality, culinary excellence, and team development, along with a proven track record of success in high-volume, full-service hotel environments.

Detailed Description:

• Lead the daily operations of all food and beverage outlets, including our restaurant, Social, and our market, as well as banquet/event services, and culinary operations.
• Ensure exceptional service, consistency, and quality across all F&B touchpoints.
• Partner with the Executive Chef to develop menus, implement food standards, manage kitchen operations, and support culinary innovation.
• Drive departmental performance in alignment with financial goals.
• Oversee budgeting, forecasting, food and labor cost control, and P&L accountability.
• Oversee hiring, training, evaluating, leading, motivating, coaching, and disciplining all employees to ensure adherence to established cultural and core standards.
• Maintain a visible presence in the operation, specifically during an event.
• Recognize colleague achievements, promote good public relations.
• Collaborate closely with the Sales and Events team to ensure flawless execution of all functions.
• Maintain a thorough understanding of events by reviewing Banquet Event Order, and ensuring proper communication with guests and other departments.
• Implement and maintain standard operating procedures, health/safety regulations, and quality assurance protocols.
• Monitor guest feedback and satisfaction scores, driving service improvements and timely issue resolution.
• Establish vendor relationships, oversee purchasing and inventory management, and ensure product quality.
• Lead sustainability and efficiency initiatives where applicable.
• Abide by all organizational policies and procedures.

Core Competencies:

• Cultivates innovation – creating new and better ways for the organization to be successful.
• Builds effective teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Strategic mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Drives vision and purpose – Painting a compelling picture of the vison and strategy that motivates others to action.

Qualifications:

• Bachelor’s degree in Hospitality, Culinary Arts, Business, or a related field preferred
• Minimum 7 years of progressive leadership in food and beverage, including oversight of culinary operations and large banquet facilities
• Proven experience managing high-volume food and beverage operations in a full-service hotel or resort environment
• Strong financial acumen with a history of delivering on revenue and cost-control targets
• Deep understanding of culinary best practices, food safety, and kitchen management
• Effective leadership and communication skills with the ability to mentor, inspire, and drive accountability
• Proficient in English, Spanish a plus
• Proficiency in POS systems, event management software, inventory systems, and Microsoft Office
• ServSafe and alcohol service certifications (or ability to obtain upon hire)
• Must be able to work independently and in a team environment
• Most importantly, HAVE FUN!

Why Work for Hyatt?

• Discounted Room Nights for you, your friends and family
• Medical/Dental/Prescription/Vision Insurance
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in Pub and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.