RESERVATIONS/PBX AGENT

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. Will also assist with room reservations as needed.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Wage Information:

The salary range for this position is $20.29 to $26.00. The starting hourly rate is $20.29. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

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• Process all guest requests and relay messages. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities

• Create new reservations either in person, via email or by telephone

• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs

• Research and resolve disputed charges for guests

• Assist management in training, motivating, and coaching employees; serve as a role model.

• Collect and post payments to group accounts or guest rooms

• Perform other reasonable job duties as requested by Supervisors.

Qualifications - Internal

• A true desire to satisfy the needs of others in a fast paced environment.

• Ability to sit for long periods of time

• Must be able to work a flexible schedule, including weekends and holidays

• Proficient in basic computer skills including Windows applications

• Customer service experience required

• Friendly and outgoing with a good attitude and professionalism

• Operate telephone switchboard station and fax machine.

• Answer multi-line phones in a courteous, professional manner

• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Medical, Dental and Vision Insurance after 30 days of employment
• Free Uniforms and Cleaning of your Uniform (if applicable)
• Discounts on dry cleaning services
• Paid Vacation, sick leave and up to 2 float days
• 401(k)
• Tuition Reimbursement
• Paid Family Bonding Time
• Adoption Assistance
• Free Parking
• Referral Bonuses
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.