Patient Success Coordinator

Company Description

Hyperbaric Medical Solutions (HMS) is a free-standing provider of hyperbaric oxygen therapy (HBOT) with offices in New York, Florida, and Massachusetts. HBOT is an established medical modality going through a renaissance, and our innovative medical practice provides this all-natural treatment with applications for a wide range of medical conditions. Traditionally, this includes non-healing wounds, soft tissue radiation damage, failed flaps and skin grafts, and others, but as a free-standing medical clinic, HMS expands the application of HBOT to help many more conditions. HBOT is an emerging area of medicine that is delivering meaningful results to patients every day, and HMS is seeking a professional who is interested in actively developing its use to support healing and wellness.

Job Description

HMS is seeking a Patient Success Coordinator at its Manhattan, NY location. As a Patient Success Coordinator, your primary role is to ensure that every patient has a wonderful experience at our center, from start to finish. The Patient Success Coordinator performs a variety of functions to support the clinical, billing, and management teams of the organization. But again, above all else, the primary focus of this position is to create an exceptional experience for patients, their caregivers, their referring physicians, and everyone looking to learn more about HBOT and our other services. All responsibilities and tasks are focused on our mission to serve our patients’ health goals.

Candidate Responsibilities and Expectations:

• Welcome patients with cheer, enthusiasm, and confidence;
• Help keep office clean and tidy;
  
• Perform day-to-day administrative functions, including the following:
  • Receive and manage phone calls
  • Assist in patient schedule management
  • Maintain clean, timely, and accurate data entry
  • Collect patient payments
• Work closely with the billing department reviewing patient accounts
• Work closely with clinical team to retrieve required medical records
• Support Director and/or Billing manager with any projects and tasks required
  

Qualifications:

• Strong interpersonal skills with outgoing and professional personality
• Must be a self-starter
• Excellent collaborator with strong problem solving skills
• Excellent, and welcoming, telephone presence - providing a superior patient experience
• Excellent written and verbal communication
• Computer proficiency - ability to learn and work simultaneously on multiple systems with accuracy
• Not a necessity, but a plus if at least two years of relevant experience in a healthcare office support role or spa/hospitality customer service
  

 Position Details

• Location: Manhattan, NY
• Position Type: Full Time 
• Hours:
  • Office is open 7 days a week (partial days on weekends). Position is for a 40-hour work week. Applicant must be available evenings / weekends given most assigned shifts will be during those times.
• Available Benefits Include:
  • Medical, Dental, Vision
  • 401K with matching program
  • Basic Life & AD&D
  • Supplemental Life & AD&D
  • Flexible Spending (FSA)
  • STD/LTD
  • Commuter Benefits

Please submit resume with cover letter detailing any relevant experience and why you would make a great addition to our team.  Please include salary requirements and, if possible, two professional references.