What are the responsibilities and job description for the Care Coordinator position at I Am Boundless, Inc.?
Summary/Objective:
Primary job responsibilities involve service linkage and care coordination to assist consumers in addressing their behavioral health needs and tracking relevant health outcomes. Case Managers will provide community support, case management and service linkage both within Boundless and with outside providers that identify and address behavioral health needs, developmental issues and barriers to care. The Care Coordinator will work with consumers, parents/guardians, Boundless staff and outside providers that support treatment and contribute meaningfully to whole health outcome of the individual served.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides case management support to consumers engaged in behavioral health services including community psychiatric support and therapeutic support to promote the coordination and implementation of treatment goals
Serve as a liaison between families and agency to positively promote collaborative processes in the treatment planning for clients by encouraging parent/guardian participation in treatment.
Identify and assess psychosocial and life skills needs through analysis of factors impinging on client success including factors in the home, school and community.
Provide parent/guardian educational workshops on identified issues related to child development, stress reduction, discipline and safety, and teacher/parent/client communication.
Keep caseload spreadsheet (information management) updated regularly.
Manage phone calls from families, guardians, agencies, etc. Set up meetings; obtain information, etc.
Provides case management (coordinate and link all services) for clients and families.
Develop programs to address parent/guardian participation in agency services and client engagement in the treatment process.
Maintain all required clinical records and submits appropriate documents for statistical reports with adherence to program standards.
Locate and mobilize community resources to support the treatment.
Attend meetings and professional development activities as required.
Provide 22 hours of billable service each week.
All other assigned duties.
Competencies:
Exemplary attendance
Excellent communication skills, both oral and written, demonstrating professionalism with co-workers, parents and consumers
Excellent organizational skills with the ability to stay focused
Ability to prioritize multiple tasks
Ability to follow all company policies and procedures
Demonstrated clinical knowledge related to behavioral health issues and developmental disabilities.
Intermediate computer skills
Professional telephone etiquette
Must be able to show tact and diplomacy when dealing with parents, clients, peers and staff
Supervisory Responsibility:
None
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected on occasion.
Education/Experience:
Bachelor’s degree in social work, education, psychology, or another related field is preferred
High School and GED required
Two plus years working in Human Services required
Two plus years of experience providing case management services preferred
Experience working in the behavioral health field preferred.
