What are the responsibilities and job description for the Body Shop Manager position at I-State Truck Center?
I-State Truck Center offers quality body-shop service at the Billings location. Our experienced technicians repair all makes and models of heavy trucks, buses and RVs.
The Body Shop Manager is a key member of our management team and fulfills a critical role in our operations. This position is responsible for overall accountability of managing a Body Shop department employing 5 or more technicians, developing body shop business, ensuring satisfied customers, and promoting our products and services.
Job Duties:
- Take all necessary steps to exceed customer expectations and ensure a positive experience
- Recruit, hire, motivate and retain the highest quality staff
- Monitor Body Shop Department performance with key metrics, including revenue, profitability, and efficiency
- Assure compliance with safety goals
- Provide accurately estimate/quote services
- Develop strong alliances with vendors and Insurance Representatives
- Manage work order system and service invoicing
- Communicate policies, procedures, and branch goals to employees
- Uphold our promise to our customers of Pride in Service
Ideal Candidate will possess the following qualities:
- Excellent interpersonal, leadership, and communication skills
- Good understanding of mechanical components and associated repair
- Clear understanding of customer service, sales, and marketing
- Knowledge of profit and loss statements and how to use them to manage a business unit
- A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
Requirements for Body Shop Manager:
- Previous Body Shop management experience
- Excellent communication skills verbal and written
- Ability to manage employees and processes
- Ability to manage & execute monthly budgets in a timely matter
Benefits Include:
- Very competitive compensation plan
- Flexible paid time off and paid holidays
- Generous benefit options
- 401(K) with company match
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
