Maintenance Clerk I

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time Department: 1120 Quality Control Job Summary: The Maintenance Clerk l position is responsible for timely ordering of Debit Cards and Check Orders for new/existing customers along with other maintenance functions and duties as assigned. Applicant must be comfortable working in a fast-paced active environment. They must also be able to meet or exceed the production standards set for the function processed. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Process approved maintenance and service requests including ATM/Debit card processing and maintenance, check orders and maintenance change requests on accounts Assist with on the job training/cross training of employees Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly Knowledge of bank products and services Handle phone calls from the branches using proper service etiquette and active listening to ensure quality service Able to work flexible hours when needed SKILLS Ability to work under pressure and meet deadlines as assigned Ability to utilize multiple computer applications/ programs efficiently Ability to provide detailed instructions over the phone Self-starter that works well in a group environment EDUCATION & KNOWLEDGE At least 1 year of working experience, customer service experience preferred High School Diploma or GED equivalent Computer literate and have some working knowledge of Microsoft Office Effective English verbal and written communication skills, Bilingual Spanish is a plus IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today it is one of the largest holding companies in Texas serving 90 communities throughout Texas and Oklahoma with 191 branches and 288 ATM's. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Employee Computer Purchase Program Sick Leave Vacation Paid Holidays