What are the responsibilities and job description for the Amazon Assistant - Seller Support Specialist position at iBuy?
About iBuy
iBuy is a rapidly expanding retail and wholesale distributor, specializing in consumer electronics, kitchenware, apparel, and more, but always looking to develop new categories and expand our reach. Our mission is to deliver the highest quality products to our customers and satisfy their needs through rapid and responsive services.
A Look At Our Work Environment
Our company culture is conducive to success with open communication and collaboration provided through an open office design. We seek to allow our people to grow by providing autonomy in their work and guidance when it is sought out.
We value our people and their efforts, which is why we have free snack offerings in our kitchen, weekly raffles, quarterly events, and holiday parties.
What You’ll Do
We are seeking a highly organized and detail-oriented Amazon Assistant – Seller Support Specialist to handle all communication and case management with Amazon Seller Support. This role is essential to ensuring the health and performance of our Amazon account by proactively addressing listing issues, violations, and brand approval challenges. You will be on the front lines of resolving complex problems by initiating support cases, following up persistently, and ensuring resolutions are achieved in a timely and accurate manner. If you thrive in a fast-paced environment and enjoy problem-solving through constant communication with Amazon, this position is for you.
Job Responsibilities
- Serve as the primary contact for all Amazon Seller Support interactions (case management via phone, chat, and email).
- Resolve listing issues including suppressed, inactive, or flagged listings.
- Address and escalate policy violations and performance notifications.
- Manage brand approval and ungating processes.
- Monitor and respond to updates from Amazon to ensure prompt resolution of open cases.
- Maintain documentation of all support cases, outcomes, and follow-ups.
- Work closely with internal teams to relay necessary updates and ensure alignment.
- Suggest and help implement process improvements to streamline Amazon support operations.
Job Qualifications
- 1 year of experience working with Amazon Seller Central and handling Amazon Seller Support.
- Strong verbal and written communication skills.
- Proven ability to manage and resolve multiple support cases simultaneously.
- Familiarity with Amazon policies, listing standards, brand registry, and account health metrics.
- Highly organized with exceptional attention to detail.
- Proactive and persistent problem-solver who can work independently.
- Ability to stay calm and focused when dealing with Amazon’s often rigid or unclear processes.
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD&D
- Paid time off
Schedule:
- Monday to Friday (9:00am – 5:00pm)
Work Location: On-site
iBuy is an equal opportunity employer and considers quality applicants for employment without regards to race, color, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state, or local law.
