Club Lounge Attendant

Job Overview:

Inspect, stock, and maintain the VIP Club Lounge in a clean and orderly manner and promote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration.

At InterContinental Hotels & Resorts, we want our guests to feel special, cosmopolitan, and in the know which means we need to:

• Be charming by being approachable, having confidence, and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities:

• During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions to prevent outstanding budgetary food cost.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Welcome guests in a friendly, prompt, and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guests of specific hotel offerings, as well as highlights, points of interest and destinations in Atlanta.
• Make sure place settings are cleared and ready for next guest.
• Assist in creative display of meal offerings; communicating with manager on items to be served.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP guest - checking on each in Lounge area regularly.
• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to Club Lounge throughout shift.
• Maintain proper temperature for the comfort of the guest.
• Print reports and/or complete paperwork at the end of shift.
• May assist with other duties as assigned.
• Referee access to Club Lounge to only authorized guests or guests paying for Club Lounge access during their stay.

Qualifications and Requirements:

• High School diploma or equivalent plus 1-year relevant experience.
• Must speak fluent English.
• This job requires ability to perform the following:
  • Frequently standing up and moving about the facility.
  • Carrying or lifting items weighing up to 25lbs.
  • Handling objects, products and equipment.
  • Push and pull carts between 15-25lbs.
  • TIPS certified to serve alcohol.
• Other:
  • Communication skills are utilized a significant amount of time when interacting with clients and guests.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • May be required to work nights, weekends, and/or holidays.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.