What are the responsibilities and job description for the Administrative Assistant position at ICC | Integrated Computer Consulting?
Administrative Assistant – Managed Service Provider (MSP)
Location: Fort Collins, CO (In-office)
Schedule: Full-Time | Monday–Friday
Pay: Competitive & flexible based on experience
We are open to a wide range of experience levels and will adjust compensation accordingly.
Position Overview
We are a Fort Collins–based Managed Service Provider (MSP) seeking a dependable and organized full-time Administrative Assistant to support daily office operations and client communications. This role is often the first point of contact for our clients and plays a key role in serving our customers. This position is ideal for someone who is professional on the phone, detail oriented, and enjoys supporting a fast-paced IT services environment.
Key Responsibilities
- Answer and route incoming client phone calls professionally
- Provide friendly, first-level assistance to clients
- Log or route basic service requests to technical staff
- Manage emails, calendars, and internal communications
- Perform clerical duties including data entry, documentation and some auditing
- Maintain client records in CRM or ticketing systems
- Support billing, invoicing, and vendor coordination as needed
- Assist technicians and management with various administrative tasks
- Help maintain an organized and efficient office environment
Qualifications
- Administrative, receptionist, or office experience preferred
- Strong phone etiquette and customer service skills
- Comfortable working with computers and basic technology
- Proficiency in Microsoft Office
- Strong organization, attention to detail, and multitasking skills
- Dependable, professional, punctual and works collaboratively (team player)
- MSP, IT, or technical office experience is a plus (not required)
What We Offer
- Competitive and flexible pay based on experience
- Stable full-time, Monday–Friday schedule
- Paid Holidays
- Friendly, Supportive and team-oriented work environment
- Professional environment
- Commitment to Core Values and Behaviors
- Generous PTO, Health, Dental, 401K, Fun company activities, cell phone allowance
How to Apply
Please submit your resume to careers@iccusa.net. We look forward to hearing from you!