Automation Engineer

Overview

Job Purpose

As an Automation Engineer within the Service Reliability department at Intercontinental Exchange (NYSE:ICE), you will play a critical role in enhancing the reliability and efficiency of our operations platforms. Your primary focus will be on developing and maintaining automation tools and solutions that meet our high standards for customer service and incident reduction. You will collaborate closely with the Operations and SRE teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally.

Responsibilities

• Develop and Maintain Tools: Build, deliver, and maintain tools and solutions for our operations platforms to meet customer service standards and reduce incidents.
• Troubleshooting: Actively troubleshoot issues during validation and production phases.
• Process Optimization: Update existing processes and design new ones to optimize performance.
• Customer Collaboration: Work with internal customers to understand their infrastructure automation requirements.
• Continuous Improvement: Participate in or lead continuous improvement projects driven by automation.
• Team Collaboration: Collaborate with team members to enhance existing projects.
• Quality Measurement: Create quality measurements to track project improvements.
• Technical Analysis: Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment.
• On-Call Rotation: Participate in an on-call rotation as needed.
• Additional Duties: Perform any other activities as directed by management.
  
  

Knowledge And Experience

• Experience: 3 years of functional experience as an SRE or DevOps Engineer.
• Software Development: Prior experience with software development, infrastructure development, or operations.
• Scripting Languages: Proficiency in scripting languages such as Bash, Python, and/or PowerShell.
• Relational Databases: Experience with relational databases.
• Server Administration: Strong experience with Linux and Windows Server administration.
• Automation Frameworks: Experience in architecting automation frameworks.
• Configuration Management: Proficiency in tools such as Jenkins, Chef, Puppet, Ansible, or similar.
• Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira).
• Version Control: Experience with Git and/or code repository services (BitBucket, GitHub, etc.).
• Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure).
• Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty).
• Infrastructure as Code: Experience with infrastructure as code (Terraform, CloudFormation).
• Container Technology: Knowledge of and exposure to container technology and orchestration is a plus.
• API Interaction: Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman).
• Problem-Solving: Excellent problem-solving and troubleshooting skills.
• Documentation: Process-oriented with great documentation skills (Confluence).
• Data Structures: Experience with data structures/formats such as XML, JSON, YAML, and HCL.
• Business Continuity: Experience with automation of business continuity/disaster recovery.
  
  

Preferred

• Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler.
• Monitoring Tools: Experience with BigPanda and PagerDuty.
• AI Ops: Experience with AI Ops.
• Technical Operations: Experience in a Technical Operations role.