Field Cybersecurity Support Specialist

Description

ICF is actively recruiting for a Field Cybersecurity Support Specialist become a part of our team. This pivotal role involves providing remote support to our small business clients across the US and its territories, assisting them in evaluating their information security stance and addressing security concerns.

The role of Field Cybersecurity Support Specialist requires a solid foundation in desktop, server, network, or security administration, coupled with a keen interest in learning new technologies. The candidate we’re seeking should have practical knowledge of Windows Server operating systems, Active Directory and Domain Services, firewall access control, Virtual Private Networks (VPN), and standard security controls and practices.

This fully remote position and requires travel for conducting independent onsite assessments and supplementing our existing onsite assessment team as required, up to 25% of the time.

Key Responsibilities

• Assessment Support
• Schedule and perform vulnerability scans of client networks
• Review and follow up on critical issues identified by assessments
• Assist with support, maintenance and enhancement of scanning infrastructure
• independently research and recommend sound technical solutions to security issues and guide client onsite staff with implementation
  
  

• Technical Support
• Monitor, perform and coordinate responses for support request with team members
• Research solutions, review vendor and product documentation
• Develop technical guidance to address common assessment findings
• Interpret, understand and implement security policies and controls
  
  

• Assist with internal infrastructure support as skills permit
• Utilize existing administrative skills and develop of new skills
• Maintenance of Firewalls, Switches and Routers
• Maintenance of VMware server with Windows and Linux virtual machines
• Windows and Linux System Administration and troubleshooting
• Monitor production environment performance, operations and backups
  
  

• Special project support
• Assigned to leverage existing or develop new skills as needed
• Learn to assess, interpret, document, and communicate findings and recommendation of client onsite and cloud computing environments
  

Basic Qualifications

• Bachelor’s degree in Computer Science or related technical field.
• An additional 4 years of experience can be substituted for degree
• 6 years combined experience in at least two areas below is required:
• Microsoft Windows Server, Active Directory, and application server administration
• Microsoft 365 or Azure Cloud Services
• Unix or Linux operating systems administration
• Virtual server administration: VMWare or Windows Hyper-V preferred
• Network administration of routers, firewalls and switches
• General Network and System security, Information Assurance, or Cyber Security
• Implementation of security standard for FISMA or industry compliance requirements
• Desktop support, helpdesk, hardware or software management
• Application programming, preferably with PHP, SQL, Java, other OOP languages
  

Professional Skills And Experience

• Strong verbal and written communication skills
• Strong customer support skills
• Proficient with MS Office applications
  
  

Preferred Qualifications

• Microsoft System Administration Certification(s)
• Microsoft 365 or Azure Cloud Certification(s)
• VMWare Certification(s)
• Cisco Certification(s)
• CompTIA Network , Security
• ISC2 or GIAC security certification
  
  

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,722.00 - $125,327.00

Nationwide Remote Office (US99)