What are the responsibilities and job description for the IT Support Specialist position at Icloud Network Inc?
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues
- Respond to IT support tickets and resolve user issues in a timely manner
- Install, configure, and maintain computer systems and software
- Set up and troubleshoot computer peripherals such as printers and scanners
- Assist with user account management, including password resets and access permissions
- Collaborate with team members to identify and implement IT solutions
- Document technical procedures and create user guides
Skills:
- Excellent communication skills, both verbal and written, to effectively communicate with users and team members
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for creating documentation and reports
installation of the switch, Router, run the cable, ap
- Knowledge of computer networking concepts, including LAN/WAN technologies and TCP/IP protocols
- Experience in providing IT support, preferably in a help desk or technical support role
- Strong problem-solving skills to diagnose and resolve software and hardware issues
- Familiarity with software troubleshooting techniques to identify and resolve application errors
- Technical support experience with ServiceNow or similar ticketing system is a plus
- Ability to provide desktop support for Windows and Mac operating systems
This is an exciting opportunity for an IT Support professional to join our team. We offer competitive compensation, a supportive work environment, and opportunities for career growth. If you have the skills and experience we are looking for, we would love to hear from you. Apply today!
Speaks English and Spanish
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 22 – 26 per week
Benefits:
- Flexible schedule
Compensation package:
- 1099 contract
- Weekly pay
Experience level:
- 1 year
- Under 1 year
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends
Ability to Relocate:
- New York, NY: Relocate before starting work (Preferred)
Work Location: On the road
Salary : $20 - $25