Manager, Sample Management

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Manager, Sample Management - ICON Bioanalytical

Job Profile Summary - To provide leadership to effectively coordinate and manage the full chain of custody processes of sample management including, but not limited to, shipping & receiving, accessioning, and disposition.

Job Description -

• Recognize, exemplify and adhere to ICON's values are Partnership, Collaboration, Accountability & Delivery and Integrity.
• As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 10%) domestic and/or international. Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee's location, the employee may be required to possess a valid Driver's license and passport.

Function and Responsibilities

• Manages the activities and staff of the sample management department within quality and budgetary guidelines.
• Ensure proactive interaction with internal and external clients, troubleshooting client issues including manifest and discrepancy resolution.
• Lead regular review of Standard Operating Procedures (SOPs)
• Participate in client or regulatory audits with the Quality Assurance department, as required.
• Manage sample control group supervisor(s) to ensure process for monitoring/maintaining sample receipt, log-in, distribution system and control system is robust and chain of custody is controlled.
• Design and supervise an efficient process for sample disposition, ensuring procedures are followed for accurate and timely storage billing or return/discard.
• Monitor storage space efficiency and manage storage location inventory.
• Maintain appropriate shipping and receiving permits
• Inform senior management of any significant issues requiring intervention/attention, provide metrics for efficient usage of staff resources and team deliverables.
• To undertake other reasonably related duties as may be assigned from time to time.
• To maintain a positive working environment ensuring staff motivation in particular periods of high workloads. To maintain low levels of staff turnover by actively contributing to the retention of key individuals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in Microsoft Office.
• Accuracy and good attention to detail.
• The ability to work in conformance with standard operating procedures.
• To be able to keep accurate, legible records and recognise the need to handle these records and all other information in line with Good Laboratory Practices (GLP).
• To comply with health and safety legislation and be aware of the responsibilities of the employer and following from that, the employee in that context.
• A minimum of five (5) years' experience in a related position, with a minimum of two (2) years in a supervisory role.
• AS degree or high school diploma with seven (7) years of relevant experience, or Bachelor's degree with two (2) years of relevant experience.

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form.