What are the responsibilities and job description for the Customer service representative position at ICR Services?
Key communicator (i.e., point of contact) for assigned internal and external customers. Responsibilities include quoting, approving, reviewing, and routing customer inquiries and responding appropriately in a timely manner.
Ensure information is entered into the ERP (Microsoft Dynamics AX).
ESSENTIAL DUTIES
- Prepare, enter, verify, document, coordinate and expedite customer quotes, exception repairs, and purchase orders efficiently.
- Work with internal customers (Sales, Equipment Repair, Engineering, S / R) to properly facilitate customer issues and concerns.
- Answer incoming phone calls courteously, providing proper follow-through to completion.
QUALIFICATIONS
- High School diploma or GED (required)
- Associates degree (preferred)
- 3 years of customer service experience in industrial or technical field
- Proficient using computer (MS Outlook, Excel, etc.)
- Ability to multi-task in a fast-paced work environment
- Service oriented with friendly demeanor
- Must have valid drivers license and reliable transportation
JOB CHARACTERISTICS
- Full-time (Warren, MI)
- Training provided
Last updated : 2024-05-20