What are the responsibilities and job description for the Claims Assistant position at ICW Group?
Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.
Exciting new opportunity to provide administrative support and overall assistance to Claims Examiners to assure the timely payment of benefits and administration of Claims in compliance with state law.
WHAT YOU WILL DO:
- Provides administrative support and overall assistance to Claims Examiners.
- Contacts insured or other involved persons to obtain necessary information to process Claims.
- Documents conversations or information to Claim file note pad.
- Stays current with diary tasks.
- Provides training and mentoring for newer Claims Assistants and provide Claims support.
- Provides customer service such as giving information to insured, injured workers or providing referrals to outside vendors as requested by Examiner.
- Processes Claims for indemnity payments.
- Processes non-medical payments.
- Organizes and works with Examiner using computer to enter, access, search and retrieve data.
WHAT YOU WILL BRING TO THE ROLE:
- High school diploma or general education degree (GED). Strong understanding of insurance claims principles.
- 1-3 years experience as a Claims Assistant.
- Excellent phone skills.
- Strong computer typing skills and data entry experience.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to deal with problems involving several concrete variables in standardized situations.
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